In his latest article, SurePoint CEO Eric Thurston explains that while traditional practice management systems still help lawyers track matters, log time, and manage tasks, they weren’t built for the complexity of modern legal operations or today’s demand for better client service, real-time insights, and firm-wide coordination. Modern firms, he notes, need more than task tracking—they need a way to operate dynamically, act on insights, and align every department around a shared understanding of performance.
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