About Us

PRODUCT TRAINER (Remote; preferably East/West Coasts)

We’re growing and adding a new role to our Operations Team! As the Product Trainer, you will work with our current clients, clients going through implementation, and our internal staff to provide in depth training on our full product offering. This individual will be responsible for delivering high-quality educational content either on-site or in a virtual learning environment for our clients. They will work with our Corporate Trainer to improve our existing programs and scale with the changing needs of the organization. This needs to be a high energy individual who wants to be part of a company in growth mode and can adapt to marketplace changes easily.

Essential Functions/Responsibilities

• Provide client-facing and internal-facing training on all current and future SurePoint products through multiple delivery methods (virtual, in-person, small/large group)
• Assist Corporate Trainer in maintaining current and correct client-facing training material.
• Maintain in-depth knowledge of the SurePoint product portfolio including product settings, features/benefits, and overall system functionality.
• Build out user stories and case studies for validity and feasibility of product learning
• Develops, plans, schedules, and facilitates training plans, including reviewing learning objectives and evaluation criteria
• Set up and educate on testing programs for new clients.
• Be an integral part of our internal on-boarding program for new hires
• Design and develop automated or manual scripts for training scenarios

Minimum Qualifications

• Bachelor's degree from an accredited university, or equivalent experience
• Finance, Business, Accounting are preferred
• 3+ years of in-depth experience delivering technical and systems training
• 3+ years of progressively responsible experience in a training/operations environment
• High sense of urgency and the ability to multi-task and prioritize in a fast-paced environment
• Be a thought partner to the team, supporting them in identifying solutions to obstacles as they arise
• Be willing to travel 30% of the time to clients when needed
• Excellent verbal, written and presentation skills, with the ability to teach a group new concepts or process

Preferred Qualifications

• Knowledge of law firm industry
• Knowledge and/or experience in accounting principles
• Experience with legal software (Aderant, Juris, Omega, PCLaw, Elite, TABS, Javelin, Timeslips, Time Matters, Rainmaker)
• Knowledge of SEQUEL Reporting, Zendesk, SQL, Microsoft Office

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include:

• Affordable and Competitive Medical, Dental and Vision Insurance Plans
• 401(k) Plan with Match
• Substantial Paid Time-Off
• Life, Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Adoption Assistance Program
• Education Assistance Program
• Employee Assistance Program
• Learning & Development Courses through a self-paced online, virtual classroom
• MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

Work-Life Balance & Culture

• Generous Paid Time off including Holidays and Personal Days
• “Saturday Morning” Casual Dress Environment
• Company Sponsored Charity Events & Local Community Involvement

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

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SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.