About Us

Implementation Consultant

Remote

Job Summary

We currently have an exciting opportunity for an experienced Implementation Consultant to ensure a flawless client onboarding experience for our Legal Management software in the mid-market law firm space. In this role, you are a key member of the SEAL Team and you will play an important role in successfully helping SurePoint meet our growth goals by allowing the organization to maximize resources in successfully onboarding a steady increase in clients monthly.

Essential Functions/Responsibilities

• Implement our Legal Management System (LMS) product using proven and effective implementation techniques.
• Carry out project tasks and ensure timely completion of key milestones.
• Consult with clients on their business requirements to ensure that our products meet their needs.
• Provide consultation to clients from preliminary phase through go live and three month end close process
• Understand client needs from the planning phase and translating that into the correct set up
• Promote adoption and understanding of our technology to clients so they can reach maximum productivity.
• Work closely with internal key stakeholders, sometimes across functions, to ensure a successful implementation
• Address client issues in a timely manner and help guide client training and issue resolution
• Work with internal project teams to gather requirements, iterate on client feedback, and champion best-practices

Minimum Qualifications

• Bachelor's degree from an accredited university, or equivalent experience
• 3-5+ years experience in an implementation role in a technology company (SaaS model preferred)
• Through internal training, must become knowledgeable on accounting and financial terminology and legal management software capabilities.
• Strong communication and interpersonal skills
• Flexibility and organizational skills within our deadline-driven and time-sensitive environment

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include:

• Affordable and Competitive Medical, Dental and Vision Insurance Plans
• 401(k) Plan with Match
• Flexible Paid Time-Off
• Paid maternity leave
• Life, Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Adoption Assistance Program
• Education Assistance Program
• Employee Assistance Program
• Learning & Development Courses through a self-paced online, virtual classroom
• MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

 Work-Life Balance & Culture

• Generous Paid Time off including Holidays and Personal Days
• Company Sponsored Charity Events & Local Community Involvement

To learn more about SurePoint Technologies and our products, visit our corporate website at www.surepoint.com and follow us on LinkedIn and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

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SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

Integration Product Owner

Remote

Job Summary

SurePoint is looking for an experienced Integration Product Owner. In this role, you will work with customers and strategic 3rd parties to understand, define and document how data will flow into and out of our commercial products. You will also work with development teams to design, build, test, and implement integrations from SurePoint products to various third-party products.

What you’ll do:

• Partner with customers and internal teams to gather integration requirements
• Document business requirements and get sign off from customers
• Manage an integration backlog and master project plan
• Educate customers on the integration development process and properly set expectations
• Work with Agile development team to define unambiguous user stories with sufficient detail and Acceptance Criteria allowing predictably high-quality code, and end-to-end process excellence.
• Work with the Training & Operations teams so that they are prepared to support our customers.
• Work with Sales & Marketing to brand, launch and monitor our integrations.

The ideal candidate will have:

• Experience working with customers to gather requirements, manage backlogs/project plans, and set expectations.
• Experience with designing integration with proper scalable and modular design principles.
• Exposure to various integration methods (RESTful APIs, ODBC, File Transfers, etc)
• A good grasp of ERP software and data entities.
• Experience working in an Agile environment.
• Exceptional analytical and conceptual thinking skills.
• Strong organizational and time management skills.
• Be a thought partner to the team, supporting them in identifying solutions to obstacles as they arise.
• Strong written and verbal communication skills
• Outstanding communication, presentation, and leadership skills.

Education and Experience:

• Bachelor's or advanced degree in an analytical field (e.g., Computer Science, Engineering, Mathematics, Statistics or similar)
• 3+ years managing stakeholder expectations in either a product owner role or software implementation project leader role.
• Experience with Agile software development and defining minimum viable products.

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include:

• Affordable and Competitive Medical, Dental and Vision Insurance Plans
• 401(k) Plan with Match
• Flexible Paid Time-Off
• Life, Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Adoption Assistance Program
• Education Assistance Program
• Employee Assistance Program
• Learning & Development Courses through a self-paced online, virtual classroom
• MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

 Work-Life Balance & Culture

• Flexible Paid Time off including Holidays and Personal Days
• Company Sponsored Charity Events & Local Community Involvement

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

************************************

SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.