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About Us

SurePoint® Technologies is a leading provider of financial and practice management software to law firms nationwide. For more than 40 years, law firms have relied on SurePoint’s tailored enterprise software to drastically improve workflow and maximize financial performance. With a community of nearly 50,000 members, SurePoint continues to transform the legal industry by enabling law firms to unlock higher performance by freeing lawyers of administrative burdens so they can spend far more time focusing on their clients and their practice.

What We Believe In

SurePoint embraces change and celebrates diversity throughout our organization. It has always been our differences that have allowed us to bring innovation to our technology and disrupt outdated practices in the legal industry. Even though each of our team members have their own story to tell, we all share four principles that keep us focused, guide our decisions and bring us together to achieve greatness.

Passion Fuels Progress

Create the Future

Together, We Succeed

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Commitment to Community

Our community guides everything we do. We work to make each client’s life easier, help transform the legal industry, and make a positive impact in our communities.

Passion Fuels Progress

We hold ourselves to high standards and expect nothing short of excellence. We take pride in our accomplishments and are constantly working to be the best we can be. It’s what our community expects of us, and what we demand of ourselves.

Create the Future

Our community’s success fuels our innovative and fearless spirit. We uncover opportunities to develop solutions that unlock new possibilities and deliver extraordinary value.

Together, We Succeed

Collaboration, respect, teamwork and a commitment to our mission makes us better, our company stronger, and promotes excellence in everything we do.

A Message From the CEO

The evolution from Rippe & Kingston Systems to SurePoint Technologies is reflective of the transformative future of legal tech. As RK, our team revolutionized law firm operations by empowering our clients to standardize processes for maximized performance and profitability. As SurePoint, we continue to redefine the legal industry and drive the performance of your practice by equipping you with the innovative tools and technologies that your firm has come to expect. Our commitment is to you and together, our future is brighter than ever.

Leadership

The individual accomplishments and combined experience of our leadership team strengthens every member of our organization. Through sharing their knowledge and living SurePoint’s values every day, our team members receive the direction and insights that only decades of experience in legal tech can bring.

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Join Us

Now is an exciting time to join the SurePoint team! Explore our openings across the country below or visit our Linkedin page to learn more. Interested in applying but you don’t see the role for you here? Send your resume and the type of position you’re looking for directly to our People team here.

  • Digital Marketing Manager

    Cincinnati, OH • Remote 2022-05-17
    Cincinnati, OH • Remote 2022-05-17 Apply

    Job Summary

    SurePoint is looking for a Digital Marketing Manager to join our fast paced, growing organization. As the Digital Marketing Manager, you will be responsible for strategizing, building/maintaining, and executing digital communications initiatives in alignment with the goals of the overall marketing team to drive leads and strengthen the SurePoint brand. Your focus will be driving website traffic, overseeing PPC channels, delivering the right audiences to the right content at the right time as well as generating excitement around webinars, events and other projects designed for legal professionals.

    What You Will Be Doing

    • Develop and program email campaigns in coordination with the content marketing and lead generation strategies
    • Manage campaign expenses, stay on budget, estimate monthly costs, and reconcile discrepancies
    • Maintain a consistent brand voice across all channels
    • Diligently track, analyze, and report on website analytics, PPC initiatives and campaign progress
    • Strengthen SEO/SEM/SERP results with a strategy for growing SurePoint’s online presence
    • Develop a website traffic plan and create goals and benchmarks to measure success
    • Administrate website CMS and various marketing platforms
    • Optimize landing pages for SEO and user experience
    • Develop, evaluate and oversee the implementation of A/B testing protocols and procedures
    • Research and analyze competitive marketing intelligence
    • Work closely with content manager to maximize impact of collateral
    • Monitor industry activity/trends and competitor intelligence
    • Organize and track various projects to stay on schedule
    • Assist in the strategy and execution of trade shows and other events
    • Have your voice heard in marketing strategy meetings
    • Support internal and outbound communications regarding product launches
    • Perform research and analysis to support marketing initiatives
    • Assist with event marketing and PR initiatives
    • Manage third party partner relationships
    • Track and analyze campaign data with an eye toward improving on every campaign

    Competencies

    • Excellent technical skill set. Ability to learn new systems quickly
    • Must work well in distributed team
    • Need self-motivated, organized and results-driven mindset
    • Experience working in an agile work environment
    • Experience building and managing PPC/PPM campaigns
    • Solid understanding of performance marketing conversion and online customer acquisition
    • In-depth experience with web analytics tools
    • Knowledge of ranking factors and search engine algorithms
    • Ability to think creatively and strategically
    • Enjoy identifying and resolving complex problems
    • Experience with Salesforce, Pardot and other marketing tools
    • Working knowledge of Adobe Creative Suite (preferred)
    • Excellent grasp of social media and website metrics and best practices
    • Experience managing websites and building landing pages
    • Excellent verbal and written skills
    • Ability to manage multiple projects simultaneously
    • Excited to learn new systems and techniques
    • Internal communication, timeline management and project prioritization are critical
    • Exceptional communication skills, both verbal and written
    • Capacity to establish and report on campaign outcomes
    • Experience with sales pipelines and client lifecycles
    • Understanding of online advertising and marketing principles, including search (both Paid and Organic) optimization, display, email, and social
    • Confidence to share ideas and critiques with the rest of the team
    • Ability to generate timelines, estimate costs, and report outcomes

    Minimum Qualifications

    • Bachelor’s Degree in Marketing, Communications or related field (or equivalent experience)
    • 3+ years proven work experience in B2B digital marketing experience
    • Working knowledge of HTML and CSS (preferred)
    • Demonstratable experience with email marketing, lead generation and SEO
    • Up-to-date with the latest trends and best practices in SEO and SEM
    • Experience using Microsoft Office, SharePoint, Pardot, Google Adwords, LinkedinAds and WordPress (preferred)
    • Minimal travel required (~10%)

     

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

     

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Monthly Remote Reimbursement
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Flexible Paid Time off including Holidays and Personal Days
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook, and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Content Marketing Manager

    Cincinnati, OH • Remote 2022-04-22
    Cincinnati, OH • Remote 2022-04-22 Apply

    Job Summary

    SurePoint is looking for an Content Marketing Manager to join our fast paced, growing organization. As the Content Marketing Manager, you will be responsible for .

    • Develop copy and visual content specifically directed toward the legal community
    • Strategize release schedules to maximize impact of content
    • Introduce new audiences to the SurePoint brand through exciting content on key topics
    • Organize and track various projects to keep communications/collateral on schedule
    • Assist in the strategy and execution of trade shows and other events
    • Monitor industry activity/trends and competitor intelligence
    • Strengthening SEO results with targeted terms on landing pages
    • Have your voice heard in marketing strategy meetings
    • Support internal and outbound communications regarding product launches
    • Organize, measure, and ensure we are generating the most impact possible from sponsorships opportunities
    • Repurpose new content into various mediums to broaden reach
    • Perform research and analysis to support marketing initiatives
    • Assist with event marketing and PR initiatives
    • Manage third party content partner relationships
    • Project budgets, results, and timelines
    • Administrate content marketing tools/platforms
    • Track and analyze campaign data with an eye toward improving on every campaign

    Competencies:

    • Excellent writing/editing/design skill set
    • Strong understanding of SEO and technical limitations of various platforms
    • Must work well in distributed team
    • Need self-motivated, organized and results-driven mindset
    • Experience working in an agile work environment
    • Must be comfortable connecting with community (interviews with customers) to better understand their needs and voice
    • Ability to manage multiple projects simultaneously
    • Excited to learn new systems and techniques
    • Internal communication, timeline management and project prioritization are critical
    • Exceptional communication skills, both verbal and written
    • Microsoft Office proficiency
    • Experience generating promotional copy and consistent marketing language
    • Capacity to establish and report on campaign outcomes
    • Experience with sales pipelines and client lifecycles
    • Understanding of online advertising and marketing principles, including search (both Paid and Organic) optimization, display, email, and social
    • Confidence to share ideas and critiques with the rest of the team
    • Ability to generate timelines, estimate costs, and report outcomes

    Minimum Qualifications

    • BA/BS in Marketing, Communications, English (or equivalent experience)
    • 3+ years previous experience working as a content marketing manager, copywriter or related roles
    • Understanding of the terminology and topics relevant to the legal industry
    • Ability to conceive interesting ideas for new content
    • Editorial mindset that seeks to understand what the audience consumes and how to create it
    • Experienced working on a character count for social media and sponsorship posting
    • Comfortable writing in a professional and consistent voice
    • Highly articulate with exemplary writing and editing skills
    • Experience using Microsoft Office, SharePoint, Pardot and WordPress (preferred)
    • Minimal travel required (~10%)

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

     

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Monthly Remote Reimbursement
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Flexible Paid Time off including Holidays and Personal Days
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook, and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Product Manager

    Cincinnati, OH • Remote 2022-05-03
    Cincinnati, OH • Remote 2022-05-03 Apply

    Job Summary

    • Partner with customers, internal teams and other members of the Product team to gather requirements and author user stories.
    • Collaborate with Business Analysts to collect and analyze data to help inform product decisions.
    • Collaborate with UI and UX teams to apply consistent design methodologies throughout the product offering.
    • Manage the backlog of features, tasks and defects.
    • Lead and participate in SCRUM and Product team meetings
    • Work with the Training & Operations teams so that they are prepared to support our customers.
    • Work with Sales & Marketing to brand, launch and monitor new features and feature changes.

    Competencies

    • Experience gathering and analyzing requirements, managing a backlogs/project plans and setting expectations.
    • Experience using, supporting or Product Managing ERP software.
    • Experience with Agile concepts.
    • Exceptional analytical and conceptual thinking skills.
    • Strong organizational and time management skills.
    • Be a thought partner to the team, supporting them in identifying solutions to obstacles as they arise.
    • Strong written and verbal communication skills
    • Outstanding communication, presentation, and leadership skills.
    • Background working in or serving the Legal industry.

    Minimum Qualifications

    • Experience with Agile software development
    • Working experience with ERP solutions, bonus if it’s in the legal tech or Professional Services ERP space.

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

     

     

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    · 401(k) Plan with Match

    · Flexible Paid Time-Off

    · Paid maternity leave

    · Life, Short-term and Long-term Disability Insurance

    · Flexible Spending Accounts (FSA)

    · Adoption Assistance Program

    · Education Assistance Program

    · Employee Assistance Program

    · Learning & Development Courses through a self-paced online, virtual classroom

    · MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    · Flexible Paid Time off including Holidays and Personal Days

    · Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Technical Support Engineer (Tier 1)

    Cincinnati, OH • Remote 2022-04-22
    Cincinnati, OH • Remote 2022-04-22 Apply

    Job Summary

    SurePoint Technologies is seeking an innovative, talented, and experienced applications engineer to join our team. This role is customer facing Tier1 Level Technical Support of the SurePoint Legal Time and Billing Software. Must be able to analyze various customer problems and provide a high level of customer support and follow through; own the issue from beginning to end. Assist Clients in a Technical Support of connectivity to SurePoint Cloud and Hosted Environment.

    Essential Functions/Responsibilities

    • Use, knowledge, and support of VMware Horizon Virtualization Software
    • Knowledge of Windows file and Print Sharing including mapped drives
    • Knowledge of Windows Active Directory and Group Policy
    • Work with various Web Server technologies such as Apache Tomcat and Apache HTTP Server
    • Proficient understanding of LAN/WAN environments and all associated protocols, such as TCP/IP. Remote Printing Connectivity via TCP/IP and Troubleshooting; iSeries knowledge or willingness to learn a plus
    • Experience in SQL connectivity support, including setup of ODBC connections to enterprise database servers
    • Partner with software support team members to triage issues in a timely manner
    • Actively participate in triage meetings to share knowledge with Clients and Team members to resolve solutions in a timely manner
    • Ability to work independently and efficiently.
    • Ability to promptly answer support related calls, emails, and other electronic communications.
    • Ability to complete preliminary network/system analysis and issue isolation
    • Strong critical thinking skills with experience troubleshooting internet connectivity, digital phone, and wireless equipment
    • Ability to problem solve while managing multiple details and systems
    • Excellent reasoning ability - must have the ability to solve practical and complex problems and deal with a variety of variables in situations where only limited knowledge exists
    • Effective management of ticketing system, including creation, escalation, and resolution

    Minimum Qualifications

    • 3+ Years’ experience supporting large scale software packages
    • Bachelor - Associate Degree in Computer or Engineering Field, or related level of experience
    • Excellent customer service skills
    • Excellent communication skills
    • Ability to work in a fast work environment solving complex problems.
    • Ability to learn new Technologies as needed

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

     

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Monthly Remote Reimbursement
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Flexible Paid Time off including Holidays and Personal Days
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook, and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

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