About Us
SurePoint Technologies is a leading provider of financial and practice management software to law firms nationwide. For more than 40 years, law firms have relied on SurePoint’s tailored enterprise software to drastically improve workflow and maximize financial performance. With a community of nearly 50,000 members, SurePoint continues to transform the legal industry by enabling law firms to unlock higher performance by freeing lawyers of administrative burdens so they can spend far more time focusing on their clients and their practice.
What We Believe In
SurePoint embraces change and celebrates diversity throughout our organization. It has always been our differences that have allowed us to bring innovation to our technology and disrupt outdated practices in the legal industry. Even though each of our team members have their own story to tell, we all share four principles that keep us focused, guide our decisions and bring us together to achieve greatness.
A Message From the CEO
The evolution from Rippe & Kingston Systems to SurePoint Technologies is reflective of the transformative future of legal tech. As RK, our team revolutionized law firm operations by empowering our clients to standardize processes for maximized performance and profitability. As SurePoint, we continue to redefine the legal industry and drive the performance of your practice by equipping you with the innovative tools and technologies that your firm has come to expect. Our commitment is to you and together, our future is brighter than ever.
Leadership
The individual accomplishments and combined experience of our leadership team strengthens every member of our organization. Through sharing their knowledge and living SurePoint’s values every day, our team members receive the direction and insights that only decades of experience in legal tech can bring.
![[About Us] Careers Join Us img](https://surepoint.com/wp-content/uploads/bb-plugin/cache/About-Us-Careers-Join-Us-img-square.jpg "[About Us] Careers Join Us img")
Join Us
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Implementation Specialist
Cincinnati, Ohio • Remote 2020-11-09IMPLEMENTATION CONSULTANT (Several roles will be filled in the MidWest and West Coasts)
We currently have an exciting opportunity for an experienced Implementation Consultant to ensure a flawless client onboarding experience for our Legal Management software in the mid-market law firm space. In this role, you are a key member of the SEAL Team and you will play an important role in successfully helping SurePoint meet our growth goals by allowing the organization to maximize resources in successfully onboarding a steady increase in clients monthly.
Essential Functions/Responsibilities
- Implement our Legal Management System (LMS) product using proven and effective implementation techniques.
- Carry out project tasks and ensure timely completion of key milestones.
- Consult with clients on their business requirements to ensure that our products meet their needs.
- Provide onsite consultation to clients from preliminary phase through go live and the first end of period close
- Understand client needs from the planning phase and translating that into the correct set up
- Promote adoption and understanding of our technology to clients so they can reach maximum productivity.
- Work closely with internal key stakeholders, sometimes across functions, to ensure a successful implementation
- Address client issues in a timely manner and help guide client training and issue resolution
- Work with internal project teams to gather requirements, iterate on client feedback, and champion best-practices
Minimum Qualifications
- Bachelor's degree from an accredited university, or equivalent experience
- 3-5+ years experience in an implementation role in a technology company (SaaS model preferred)
- Through internal training, must become knowledgeable on accounting and financial terminology and legal management software capabilities.
- Strong communication and interpersonal skills
- Flexibility and organizational skills within our deadline-driven and time-sensitive environment
- Ability to travel two weeks per month
SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.
Benefits Include
- Affordable and Competitive Medical, Dental and Vision Insurance Plans
- 401(k) Plan with Match
- Substantial Paid Time-Off
- Paid maternity leave
- Life, Short-term and Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Adoption Assistance Program
- Education Assistance Program
- Employee Assistance Program
- Learning & Development Courses through a self-paced online, virtual classroom
- MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!
Work-Life Balance & Culture
- Generous Paid Time off including Holidays and Personal Days
- “Saturday Morning” Casual Dress Environment
- Company Sponsored Charity Events & Local Community Involvement
To learn more about SurePoint Technologies and our products, visit our corporate website at www.surepoint.com and follow us on LinkedIn and Twitter.
All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
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SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.
It’s Time to Make the Change.
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