About Us
SurePoint Technologies is a leading provider of financial and practice management software to law firms nationwide. For more than 40 years, law firms have relied on SurePoint’s tailored enterprise software to drastically improve workflow and maximize financial performance. With a community of nearly 50,000 members, SurePoint continues to transform the legal industry by enabling law firms to unlock higher performance by freeing lawyers of administrative burdens so they can spend far more time focusing on their clients and their practice.
What We Believe In
SurePoint embraces change and celebrates diversity throughout our organization. It has always been our differences that have allowed us to bring innovation to our technology and disrupt outdated practices in the legal industry. Even though each of our team members have their own story to tell, we all share four principles that keep us focused, guide our decisions and bring us together to achieve greatness.
A Message From the CEO
The evolution from Rippe & Kingston Systems to SurePoint Technologies is reflective of the transformative future of legal tech. As RK, our team revolutionized law firm operations by empowering our clients to standardize processes for maximized performance and profitability. As SurePoint, we continue to redefine the legal industry and drive the performance of your practice by equipping you with the innovative tools and technologies that your firm has come to expect. Our commitment is to you and together, our future is brighter than ever.
Leadership
The individual accomplishments and combined experience of our leadership team strengthens every member of our organization. Through sharing their knowledge and living SurePoint’s values every day, our team members receive the direction and insights that only decades of experience in legal tech can bring.
![[About Us] Careers Join Us img](https://surepoint.com/wp-content/uploads/bb-plugin/cache/About-Us-Careers-Join-Us-img-square.jpg "[About Us] Careers Join Us img")
Join Us
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Senior Java Software Engineer
Cincinnati, Ohio • Remote 2021-02-25SENIOR JAVA SOFTWARE ENGINEER (Cincinnati, Ohio • Remote)
Job Summary
SurePoint is looking for an experienced Senior Java Software Engineer to join our fast paced, growing organization. The Senior Java Software Engineer will assist in all phases of the software development life cycle surrounding an existing ERP system created using IBM AS-400/iSeries and Amazon Web Services platforms. This position will report to the Director of Software Engineering.
Location: Cincinnati, Ohio
Success in this role means you will:
- Follow established procedures to develop and maintain an existing ERP system using Java, JavaScript, Struts, Ext JS, and Hibernate
- Design and create new RESTful API endpoints using Eclipse Jersey
- Document and migrate older code to newer technologies using Amazon Web Services (AWS)
- Work with sales and product teams to research and identify solutions for clients
- Identify and recommend internal process improvements
- Identify, document, and report system related issues
- Be available to other engineers and coach them to resolution
Competencies:
- Advanced knowledge of Java and related tools including Eclipse, Tomcat, and Git
- Advanced knowledge of relational databases and SQL, preferably IBM DB2, MySQL, or Amazon Aurora
- Working knowledge of Amazon Web Services (AWS) infrastructure and AWS managed services such as Aurora, Lambda, Cognito, and EC2
- Experience with software packaging and deployment tools including Jenkins, Ant, and Maven
- Experience with agile software development practices
- Familiar with Windows and Linux Servers
- Experience working within a complex, dynamic, fast-paced environment
- Creativity, ambition, self-motivated and an ability to learn quickly and adapt to change
- Knowledge of the JIRA ticketing system or equivalent is a plus.
Minimum Qualifications
- Bachelor’s degree in computer science, systems analysis or equivalent industry experience.
- 5+ years experience in software development using JAVA
SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That is why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.
Benefits Include:
- Affordable and Competitive Medical, Dental and Vision Insurance Plans
- 401(k) Plan with Match
- Flexible Paid Time-Off
- Life, Short-term and Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Adoption Assistance Program
- Education Assistance Program
- Employee Assistance Program
- Learning & Development Courses through a self-paced online, virtual classroom
- MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!
Work-Life Balance & Culture
- Flexible Paid Time off including Holidays and Personal Days
- “Saturday Morning” Casual Dress Environment
- Company Sponsored Charity Events & Local Community Involvement
To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.
All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
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SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.
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Sales Enablement /Operations Manager
Cincinnati, Ohio • Remote 2021-02-24SALES ENABLEMENT/OPERATIONS MANAGER (Cincinnati, Ohio)
SurePoint is looking for an experienced Sales Enablement/Operation Manager. The Sales Enablement/Operations Manager is a key part our Go-to-Market (GTM) Team who will develop meaningful content that directly impacts the pipeline and sales performance. The ideal candidate is agile, organized, detail oriented, energetic, driven, a self-starter and has previous experience with data analysis and synthesis, sales, sales enablement, and content creation. You thrive in a fast-paced, high-growth environment where your work greatly impacts the organization. You will develop strategies to ensure our GTM teams receives the right content, resources, and training at the right time.
What you’ll do:
Sales Process
- Map company and customer’s process and enhance/recommend improvements where needed.
- Create, implement, and deliver effective sales playbooks in collaboration with GTM team.
- Update playbooks regularly based on seller feedback and shifting market demands.
- Create enablement content and tools based upon needs of team members and stakeholders.
- Support sales operations processes including Salesforce data hygiene.
- Track and analyze win-loss analysis. Provide reporting and recommendations.
- Manage sales enablement technology stack.
Content Development
- Help design, develop, and execute our sales enablement content strategy.
- Design and develop solutions across a variety of mediums (e.g., in-person, virtual, eLearning, videos, on-the-job support).
- Write communications copy that is elegant, clear, concise, persuasive that excites engages and inspires prospects and existing customers.
- Develop program analyses and documentation through Excel and PowerPoint.
Product and Industry Expertise
- Become a subject matter expert (SME) on our product and offerings and be able to articulate our differentiators.
- Become an industry expert and provide research on competition, industry trends, and business news to support product positioning and GTM plans.
The ideal candidate will have:
- Experience building and working in data and content analysis and organization.
- Exceptional Project Management Skills and ability to multi-task
- Experience with Enablement Tools and CRM platform, Salesforce is a plus.
- Experience in learning, training, design thinking and/or instructional design.
- Strong written and verbal communication skills
Education and Experience:
- Bachelor's or advanced degree in marketing or related field required.
- 3+ years of experience in a marketing, digital, sales enablement or related support role
- Experience working on digital and/or CRM platforms.
- Strong communication and interpersonal skills, and solid project management skills
- Ability to function in a fast-paced environment. Proactive with ability to anticipate, initiate, and prioritize.
SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.
Benefits Include:
- Affordable and Competitive Medical, Dental and Vision Insurance Plans
- 401(k) Plan with Match
- Flexible Paid Time-Off
- Life, Short-term and Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Adoption Assistance Program
- Education Assistance Program
- Employee Assistance Program
- Learning & Development Courses through a self-paced online, virtual classroom
- MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!
Work-Life Balance & Culture
- Flexible Paid Time off including Holidays and Personal Days
- “Saturday Morning” Casual Dress Environment. However, at this time we are fully remote while COVID restrictions are in place.
- Company Sponsored Charity Events & Local Community Involvement
To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.
All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
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SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.
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Product Owner
Cincinnati, Ohio • Remote 2021-02-11Product Owner (Cincinnati, Ohio • Remote)
SurePoint is looking for an experienced Product Owner. As a SurePoint Product Owner, you work closely with product management and senior management to envision and create products that enhance and complement to our product portfolio. You will continuously engage with stakeholders & customers and monitor the legal software sector to identify features that ensure our products continue to delight our customers and win the market.
What you’ll do:
- Gather feature requests and help customers understand and articulate business value.
- Develop scope and define backlog items that guide the Agile software development teams.
- Work with BAs & QAs to define unambiguous user stories with sufficient detail and Acceptance Criteria allowing predictably high-quality code, automated testing and end-to-end process excellence.
- Partner with key stakeholders to prioritize the product backlog.
- Work with Agile software development teams as needed so that they can achieve desired velocity.
- Work with the Training & Operations teams so that they are prepared to support our customers.
- Work with Sales & Marketing to brand, launch and monitor our products.
The ideal candidate will have:
- A good grasp of ERP software development.
- Experience working in an Agile environment.
- Exceptional analytical and conceptual thinking skills.
- Strong organizational and time management skills.
- Be a thought partner to the team, supporting them in identifying solutions to obstacles as they arise.
- Strong written and verbal communication skills
- Outstanding communication, presentation and leadership skills.
Education and Experience:
- Bachelor's or advanced degree in an analytical field (e.g., Computer Science, Engineering, Mathematics, Statistics or similar)
- 3+ years managing stakeholder expectations in either a product owner role or software implementation project leader role.
- Experience with Agile software development and defining minimum viable products.
SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.
Benefits Include:
- Affordable and Competitive Medical, Dental and Vision Insurance Plans
- 401(k) Plan with Match
- Flexible Paid Time-Off
- Life, Short-term and Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Adoption Assistance Program
- Education Assistance Program
- Employee Assistance Program
- Learning & Development Courses through a self-paced online, virtual classroom
- MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!
Work-Life Balance & Culture
- Flexible Paid Time off including Holidays and Personal Days
- “Saturday Morning” Casual Dress Environment. However, at this time we are fully remote while COVID restrictions are in place.
- Company Sponsored Charity Events & Local Community Involvement
To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.
All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
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SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.
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Relationship Manager
Cincinnati, Ohio • Remote 2021-02-05RELATIONSHIP MANAGER (Cincinnati, Ohio • Remote)
Job Summary
We currently have an exciting opportunity for a Relationship Manager. In this role, you will have the opportunity to secure and grow the financial investments of our clients, develop and maintain the ongoing strategic business relationship with these clients, and focus on ensuring client renewal of our evolving solutions.
Location: Remote
In this role you will:
- Own the overall client relationship and communication with all key stakeholders
- Meet with key client stakeholders to objectively identify their strategic initiatives
- Understand the client’s definition of success, be able to clearly articulate the value of the partnership with SurePoint, and together develop a co-authored plan for success
- Achieve sales targets by retaining and growing revenue for your assigned territory using SurePoint’s preferred sales methodologies
- Maintain a continuous knowledge of account status and work collaboratively with internal teams to ensure successful implementation and time to value for SurePoint’s clients
- Own all client save initiatives by identifying at-risk/red flag accounts and is responsible for turning around the account by leveraging all available resources
- Represent the client’s voice and communicate the client’s interests and needs to other departments within SurePoint, including partnering with the Product Team to prioritize the product roadmap based on market and client feedback
The ideal candidate will:
- Stay well informed about current industry trends and be able to talk intelligently about the legal industry
- Keep apprised of and communicate competitive market intelligence within the GTM Team
- Have strong presentation skills and ability to prepare and deliver formal presentations to large groups, online and in person
- Have ambition, drive and ability to learn quickly and adapt to change
- Be highly organized, detail oriented, responsive and persistent
- Willingness to travel to meet with clients is required (once travel restrictions are lifted)
Minimum Qualifications:
- BS/BA in related discipline (preferred: Accounting or IT) and 2-5 years of experience managing enterprise, SaaS solutions
- Established record of successfully managing a client portfolio and being held accountable for retention and upsell metrics
- Understands client and market challenges that may hinder further adoption and proposes solutions to overcome those challenges to ensure investment is maintained
- Ability to proactively manage a large client-base in a strategically designed region
SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.
Benefits Include:
- Affordable and Competitive Medical, Dental and Vision Insurance Plans
- 401(k) Plan with Match
- Flexible Paid Time-Off
- Life, Short-term and Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Adoption Assistance Program
- Education Assistance Program
- Employee Assistance Program
- Learning & Development Courses through a self-paced online, virtual classroom
- MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!
Work-Life Balance & Culture
- Flexible Paid Time off including Holidays and SurePoint Employee Engagement Days
- “Saturday Morning” Casual Dress Environment (Currently 100% remote due to Covid-19)
- Company Sponsored Charity Events & Local Community Involvement
To learn more about SurePoint and our products, visit our corporate web site at www.SurePoint.com and follow us on LinkedIn, Facebook and Twitter.
All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
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SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.
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