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About Us

SurePoint Technologies is a leading provider of financial and practice management software to law firms nationwide. For more than 40 years, law firms have relied on SurePoint’s tailored enterprise software to drastically improve workflow and maximize financial performance. With a community of nearly 50,000 members, SurePoint continues to transform the legal industry by enabling law firms to unlock higher performance by freeing lawyers of administrative burdens so they can spend far more time focusing on their clients and their practice.

What We Believe In

SurePoint embraces change and celebrates diversity throughout our organization. It has always been our differences that have allowed us to bring innovation to our technology and disrupt outdated practices in the legal industry. Even though each of our team members have their own story to tell, we all share four principles that keep us focused, guide our decisions and bring us together to achieve greatness.

Passion Fuels Progress

Create the Future

Together, We Succeed

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Commitment to Community

Our community guides everything we do. We work to make each client’s life easier, help transform the legal industry, and make a positive impact in our communities.

Passion Fuels Progress

We hold ourselves to high standards and expect nothing short of excellence. We take pride in our accomplishments and are constantly working to be the best we can be. It’s what our community expects of us, and what we demand of ourselves.

Create the Future

Our community’s success fuels our innovative and fearless spirit. We uncover opportunities to develop solutions that unlock new possibilities and deliver extraordinary value.

Together, We Succeed

Collaboration, respect, teamwork and a commitment to our mission makes us better, our company stronger, and promotes excellence in everything we do.

A Message From the CEO

The evolution from Rippe & Kingston Systems to SurePoint Technologies is reflective of the transformative future of legal tech. As RK, our team revolutionized law firm operations by empowering our clients to standardize processes for maximized performance and profitability. As SurePoint, we continue to redefine the legal industry and drive the performance of your practice by equipping you with the innovative tools and technologies that your firm has come to expect. Our commitment is to you and together, our future is brighter than ever.

Leadership

The individual accomplishments and combined experience of our leadership team strengthens every member of our organization. Through sharing their knowledge and living SurePoint’s values every day, our team members receive the direction and insights that only decades of experience in legal tech can bring.

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Join Us

Now is an exciting time to join the SurePoint team! Explore our openings across the country below or visit our Linkedin page to learn more. Interested in applying but you don’t see the role for you here? Send your resume and the type of position you’re looking for directly to our People team here.

  • Product Trainer

    Cincinnati, Ohio • Remote 2020-10-20
    Cincinnati, Ohio • Remote 2020-10-20 Apply

    PRODUCT TRAINER (Remote; preferably East/West Coasts)

    We’re growing and adding a new role to our Operations Team! As the Product Trainer, you will work with our current clients, clients going through implementation, and our internal staff to provide in depth training on our full product offering. This individual will be responsible for delivering high-quality educational content either on-site or in a virtual learning environment for our clients. They will work with our Corporate Trainer to improve our existing programs and scale with the changing needs of the organization. This needs to be a high energy individual who wants to be part of a company in growth mode and can adapt to marketplace changes easily.

     

    Essential Functions/Responsibilities

    • Provide client-facing and internal-facing training on all current and future SurePoint products through multiple delivery methods (virtual, in-person, small/large group)
    • Assist Corporate Trainer in maintaining current and correct client-facing training material.
    • Maintain in-depth knowledge of the SurePoint product portfolio including product settings, features/benefits, and overall system functionality.
    • Build out user stories and case studies for validity and feasibility of product learning
    • Develops, plans, schedules, and facilitates training plans, including reviewing learning objectives and evaluation criteria
    • Set up and educate on testing programs for new clients.
    • Be an integral part of our internal on-boarding program for new hires
    • Design and develop automated or manual scripts for training scenarios

     

    Minimum Qualifications

    • Bachelor's degree from an accredited university, or equivalent experience
    • Finance, Business, Accounting are preferred
    • 3+ years of in-depth experience delivering technical and systems training
    • 3+ years of progressively responsible experience in a training/operations environment
    • High sense of urgency and the ability to multi-task and prioritize in a fast-paced environment
    • Be a thought partner to the team, supporting them in identifying solutions to obstacles as they arise
    • Be willing to travel 30% of the time to clients when needed
    • Excellent verbal, written and presentation skills, with the ability to teach a group new concepts or process

     

    Preferred Qualifications

    • Knowledge of law firm industry
    • Knowledge and/or experience in accounting principles
    • Experience with legal software (Aderant, Juris, Omega, PCLaw, Elite, TABS, Javelin, Timeslips, Time Matters, Rainmaker)
    • Knowledge of SEQUEL Reporting, Zendesk, SQL, Microsoft Office

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

     

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Substantial Paid Time-Off
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

      

    Work-Life Balance & Culture

    • Generous Paid Time off including Holidays and Personal Days
    • “Saturday Morning” Casual Dress Environment
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

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    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

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