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Join the SurePoint Team

Careers in legal tech are ideal for those who are passionate about transforming the legal industry by developing disruptive, innovative technology for the business and practice of law. We take pride in the dedication, diversity and creativity of our team and come into work every day expecting excellence from our colleagues.

SurePoint® Technologies has been at the forefront of legal tech for more than 40 years. Our team is comprised of a powerful mix of leading software engineers, CPAs and former lawyers who understand the specific needs of modern law firms. If you share our values, we want to hear from you.

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Why Work Here

If you’re passionate about putting your clients first, developing game-changing technology and working in a collaborative environment, you’ll fit right in.

Passion Fuels Progress

Create the Future

Together, We Succeed

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Commitment to Community

Our community guides everything we do. We work to make each client’s life easier, help transform the legal industry, and make a positive impact in our communities.

Passion Fuels Progress

We hold ourselves to high standards and expect nothing short of excellence. We take pride in our accomplishments and are constantly working to be the best we can be. It’s what our community expects of us, and what we demand of ourselves.

Create the Future

Our community’s success fuels our innovative and fearless spirit. We uncover opportunities to develop solutions that unlock new possibilities and deliver extraordinary value.

Together, We Succeed

Collaboration, respect, teamwork and a commitment to our mission makes us better, our company stronger, and promotes excellence in everything we do.

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Join Us

Now is an exciting time to join the SurePoint team! Explore our openings across the country below or visit our Linkedin page to learn more. Interested in applying but you don’t see the role for you here? Send your resume and the type of position you’re looking for directly to our People team here.

  • Data Conversion Analyst
    IT Tech Services

    Cincinnati, OH • Remote 2022-07-13
    Cincinnati, OH • Remote 2022-07-13 Apply

    Job Summary

    We’re growing and adding to our implementation team! As a data conversion analyst, you will provide data conversion support ensuring seamless transition from our client’s previous solution to Coyote Analytics. The best Data Conversion Analysts will be data-savvy, possess excellent project management skills, will have an accounting background (preferably with financial system reconciliation responsibilities), and will have a customer centric mindset.

    What You’ll Do

    • Own the full data conversion project lifecycle (requirements gathering, consultation, implementation, user acceptance testing, etc.)
    • Be accountable by providing timely status updates and communications on sensitive and high-visibility efforts and issues
    • Work with onboarding team to present a united and professional image to our clients and, internally to enhance data conversion tools and processes
    • Timely address client issues and help guide client training and issue resolution
    • Work with internal project teams to gather requirements, iterate on client feedback, define best-practices, and design and deploy solutions and enhancements
    • Monitor active conversions for errors and take timely action to resolve problems and implement improvements

    Competencies

    • Must be able to work as part of a team and build collaborative relationships across the organization
    • Excellent listening and communication skills, both written and oral, including the ability to relate to clients
    • Ambition, drive and ability to learn quickly and adapt to change
    • Highly organized, detail oriented, responsive and persistent

    Education and Experience

    • BS/BA in related discipline (or equivalent years of experience) and 1-3 years of Accounting background i.e. reconciliation, time and billing, database
    • Experience with data transformation using Excel, SQL, Access, ETL software, or similar platforms
    • Experience scoping and managing data conversion, technical projects with non-technical stakeholders.
    • The ability to communicate effectively about your work and explain mapping/technical issues to non-technical people
    • Knowledge of the legal industry and/or experience with legal software preferred

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Technical Support Engineer
    IT Tech Services

    Cincinnati, OH • Remote 2022-06-02
    Cincinnati, OH • Remote 2022-06-02 Apply

    Job Summary

    SurePoint Technologies is seeking an innovative, talented, and experienced Technical Support to join our team. This role is customer facing Technical Support of the SurePoint Legal Time and Billing Software. Must be able to analyze various customer problems and provide a high level of customer support and follow through; own the issue from beginning to end. Assist Clients in a Technical Support of connectivity to SurePoint Cloud and Hosted Environment.

    Essential Functions/Responsibilities

    • Use, knowledge, and support of VMware Horizon Virtualization Software
    • Knowledge of Windows file and Print Sharing including mapped drives
    • Knowledge of Windows Active Directory and Group Policy
    • Work with various Web Server technologies such as Apache Tomcat and Apache HTTP Server
    • Proficient understanding of LAN/WAN environments and all associated protocols, such as TCP/IP. Remote Printing Connectivity via TCP/IP and Troubleshooting; iSeries knowledge or willingness to learn a plus
    • Experience in SQL connectivity support, including setup of ODBC connections to enterprise database servers
    • Partner with software support team members to triage issues in a timely manner
    • Actively participate in triage meetings to share knowledge with Clients and Team members to resolve solutions in a timely manner
    • Ability to work independently and efficiently.
    • Ability to promptly answer support related calls, emails, and other electronic communications.
    • Ability to complete preliminary network/system analysis and issue isolation
    • Strong critical thinking skills with experience troubleshooting internet connectivity, digital phone, and wireless equipment
    • Ability to problem solve while managing multiple details and systems
    • Excellent reasoning ability - must have the ability to solve practical and complex problems and deal with a variety of variables in situations where only limited knowledge exists
    • Effective management of ticketing system, including creation, escalation, and resolution

    Minimum Qualifications

    • 3+ Years’ experience supporting large scale software packages
    • Bachelor - Associate Degree in Computer or Engineering Field, or related level of experience
    • Excellent customer service skills
    • Excellent communication skills
    • Ability to work in a fast work environment solving complex problems.
    • Ability to learn new Technologies as needed

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Monthly Remote Reimbursement
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Flexible Paid Time off including Holidays and Personal Days
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook, and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Senior Data Modeler/Architect
    IT New Development

    Cincinnati, OH • Remote 2022-06-02
    Cincinnati, OH • Remote 2022-06-02 Apply

    Job Summary

    SurePoint is looking for a Senior Data Architect to join our fast paced, growing organization. As the Senior Data Architect, you will be responsible for strategizing, building/maintaining, and executing data modeling initiatives in alignment with the goals of the overall new development team.

    Essential Functions/Responsibilities

    • Design, develop and deploy database models for application development to support business applications, ensuring system scalability, security, performance, and reliability.
    • Design, develop and deploy database models for analytics use cases.
    • Incorporate core data management competencies including data governance, data security and data quality.
    • Perform data analysis and data modeling for operational applications and analytical databases.
    • Support data engineers and BI Developers with questions during ETL and reporting development

    Minimum Qualifications

    • Expertise in relational databases and data architecture computer systems, including SQL
    • Experience in ER modeling, big data, enterprise data, and physical data models
    • Experience with data modeling software such as SAP PowerDesigner, Microsoft Visio, or erwin Data Modeler
    • Should Understand the Data warehousing concept such as dimensional modelling Snowflake/Star schema design.
    • Experience designing complex conceptual, logical, and physical transactional and dimensional data models based on business requirements.
    • Experience building enterprise data solutions.
    • Experience working with DBAs and developers to validate physical models.
    • Experience with Master Data Management.
    • Experience in AWS cloud environment.
    • Familiarity with machine learning and data science ecosystems especially AWS Sagemaker and Databricks.
    • Experience with cloud-based data platforms such as AWS Redshift or Snowflake.

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Substantial Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Generous Paid Time off including Holidays and Personal Days
    • “Saturday Morning” Casual Dress Environment
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint Technologies and our products, visit our corporate website at www.surepointtech.com and follow us on LinkedIn and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Senior Data Engineer
    IT New Development

    Cincinnati, OH • Remote 2022-06-02
    Cincinnati, OH • Remote 2022-06-02 Apply

    Job Summary

    SurePoint is looking for a Senior Data Engineer to join our fast paced, growing organization. As the Senior Data Engineer, you will be responsible for strategizing, building/maintaining, and executing data pipelines and ecosystems in alignment with the goals of the overall new development team.

    Essential Functions/Responsibilities

    • Lead research and development of data pipelines.
    • Help research and setup COE related to Data Architecture tools and techs
    • Build data ingestion and processing pipelines to enable data analytics and data science use-cases.
    • Assist the data scientist within the data engineering team as well as other software engineering teams with data cleansing, wrangling and feature engineering

    Minimum Qualifications

    • 5-8 years of experience in the data engineering and software development life cycle.
    • 5+ years of hands-on experience in building and maintaining production data pipelines and ETL routines.
    • At least 3+ years building data and analytics platforms using AWS Cloud, Python and SQL.
    • Knowledge of AWS technologies specifically EMR, Athena, Glue, lambdas, API Gateway as well as Python, SQL is a must.
    • Knowledge of modern data tools like dbt (data build tool) and Airflow orchestration is highly desired
    • Ability to assist SQL analysts and BI developers in creating the right set of materialized views in a SQL data warehouse like Redshift/Snowflake
    • Knowledge of automation and CICD best practices
    • Familiarity with machine learning and data science ecosystems especially AWS Sagemaker and Databricks is highly preferred
    • Build the ODS and reporting schemas and load the data into AWS Redshift or Snowflake.
    • Demonstrable experience with technologies in some of these categories:
    • Languages: SQL, Python
    • Database: SQL Server, PostgreSQL, Snowflake, Redshift, Aurora, Oracle
    • Additional Technologies: Spark, Databricks, Kafka, Kinesis, Hadoop, Lambda, EMR
    • Popular Certifications: AWS Cloud Practitioner

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Substantial Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Generous Paid Time off including Holidays and Personal Days
    • “Saturday Morning” Casual Dress Environment
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint Technologies and our products, visit our corporate website at www.surepointtech.com and follow us on LinkedIn and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Business Analyst
    IT New Development

    Cincinnati, OH • Remote 2022-06-08
    Cincinnati, OH • Remote 2022-06-08 Apply

    Job Summary

    As a Business Analyst, you work closely with product, development, and quality to deliver software solutions that solve business problems. You continuously engage with these teams to ensure our products continue to delight our customers and win the market.

    What You’ll Do

    Work with PO & QA to define unambiguous user stories with sufficient detail and Acceptance Criteria allowing predictably high-quality code, automated testing and end-to-end process excellence

    Identify and define improvements to business processes and product features

    Gather data to assist PO and SM make decisions

    Work with PO & UI to design user interfaces

    Work closely with SCRUM team so that they can achieve desired velocity

    Be a thought partner to the larger Product & Technology team, supporting them in identifying solutions to obstacles as they arise

    Help QA test solutions and products

    Coordinate with PO & SM the sprint planning & demo ceremonies

    Deliver a product demo for each sprint

    Competencies

    Significant experience liasioning between users and development to understand needs and translate into functional requirements and specifications

    Experience with requirements traceability and testing

    A good grasp of ERP sofware and data entities

    Adaptability and creativity

    Outstanding communication and consultative skills

    Data-based decision making and problem-solving skills

    Education and Experience

    At least two years developing specifications for development teams or at least five years building and delivering software training

    Experience with Agile software development

    Bachelor’s or advanced degree in an analytical field, e.g. Computer Science, Engineering, Mathematics, Statistics, Finance, or similar

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Dev Ops Manager
    IT New Development

    Cincinnati, OH • Remote 2022-06-08
    Cincinnati, OH • Remote 2022-06-08 Apply

    Job Summary

    SurePoint Technologies is seeking an innovative, talented, and experienced applications engineer to join our team.  This role is customer facing Technical Support of the SurePoint Legal Time and Billing Software. Must be able to analyze various customer problems and provide a high level of customer support and follow through; own the issue from beginning to end. The DevOps leader will work closely with the lead developers to establish reusable tools and patterns to reduce technical debt. Oversees the DevOps team and related projects. Designs, builds, and maintains a stable and efficient infrastructure to optimize service delivery across production, QA, and development environments throughout the development lifecycle. Monitors, troubleshoots, maintains, and continuously improves building, packaging, and deployment processes.

    What You’ll Do

    Product minded and insist on seeing the impact of your work every day, across your team, and your customers.

    Collaborate with other stakeholders to ensure our team members and products provide the best possible customer experience.

    Drive a series of product delivery & deployment projects directly to SurePoint clients, to enable increase productivity for SurePoint service delivery by employees, or a combination of the two.

    Learn SurePoint products to support and drive change, manage in-bound requests and client expectations, and be able to discuss and educate clients and employees on status and direction.

    The role will need to drive phases of support, infrastructure, and network transformation from existing technologies; decommissioning of legacy systems; and the evolution to AWS.

    Define and drive your team’s vision, roadmap, and accountability.

    Are passionate about solving interesting and complex problems through ideation and using data to make informed decisions.

    A collaborative and a phenomenal communicator when working with cross-functional teams.

    Someone who is interested in finding nuggets of information in trends and behavior analysis.

    Triage bugs that are reported to determine validity or educational opportunities (internal or external)

    Provide requirements/story for bug fix; assists in assigning to team; creates/expands triage process

    Document team processes and push code to production

    Competencies

    Effective partner to the business

    Want to be an integral part of an organization that values innovation, diversity, and impact

    Excellent organizational and management skills; ability to build a communication portfolio across products, support tickets/issues, for Executive, Support, and Clients.

    Outstanding communication abilities both written and verbal

    Education and Experience

    Experience directly building, managing, and coaching a high-performing engineering team

    Project or product management role, specifically in software development and/or DevOps

    Experience working with user-facing products

    Experience with service-oriented architectures, APIs and A/B testing

    An understanding of the value derived from shipping code rapidly to production and learning/iterating on the results.

    Experience with full-stack application development

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Product Manager
    IT New Development

    Cincinnati, OH • Remote 2022-06-08
    Cincinnati, OH • Remote 2022-06-08 Apply

    Job Summary

    This is an exciting opportunity to contribute to the design, functionality and strategy of SurePoint’s next generation ERP and CRM solutions. The product team is growing rapidly, and we have multiple open positions. If you have legal, ERP or agile expertise and are looking for an exciting position with considerable growth opportunity, we want to hear from you!

    What You’ll Do

    Partner with customers, internal teams and other members of the Product team to gather requirements and author user stories.

    Collaborate with Business Analysts to collect and analyze data to help inform product decisions.

    Collaborate with UI and UX teams to apply consistent design methodologies throughout the product offering.

    Manage the backlog of features, tasks and defects.

    Lead and participate in SCRUM and Product team meetings

    Work with the Training & Operations teams so that they are prepared to support our customers.

    Work with Sales & Marketing to brand, launch and monitor new features and feature changes.

    Competencies

    Experience gathering and analyzing requirements, managing a backlogs/project plans and setting expectations.

    Experience using, supporting or Product Managing ERP software.

    Experience with Agile concepts.

    Exceptional analytical and conceptual thinking skills.

    Strong organizational and time management skills.

    Be a thought partner to the team, supporting them in identifying solutions to obstacles as they arise.

    Strong written and verbal communication skills

    Outstanding communication, presentation, and leadership skills.

    Background working in or serving the Legal industry.

    Education and Experience

    Experience with Agile software development

    Working experience with ERP solutions, bonus if it’s in the legal tech or Professional Services ERP space.

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Cloud Architect
    IT New Development

    Cincinnati, OH • Remote 2022-07-13
    Cincinnati, OH • Remote 2022-07-13 Apply

    Job Summary

    SurePoint is looking for an experienced Sr. Cloud Architect. Fueled by insights and client-specifications received from the Product team, you will define and own the technology architecture and drive technology vision at SurePoint partnering with infrastructure, information security, various line of business technology teams and delivery teams. You will have strategic input into future investments in technology and programs. You will manage, build and deliver highly scalable and available SaaS products. Our current tech-stack includes but not limited to: AWS, Node.js, React, Java, Aurora, Lambda

    What You’ll Do

    • Define the long-term cloud strategy and mentor a team of offshore architects and DevOps engineers to implement the right solutions.
    • Research and analyze technology alternatives for each stack layer as and when needed, and conduct POCs to evaluate the alternatives and present the analysis and outcomes of the POC
    • Create architecture patterns for application design, scalability, deployment, cloud, monitoring, security and infrastructure.
    • Identify and document all technical debt within existing applications and components and develop a roadmap for migration of functionality from existing legacy applications to the Cloud platform
    • Standardizing the development and deployment of cloud service pipelines.
    • Maintain overall cloud industry knowledge on latest trends and technology.
    • Take ownership of complex issues to ensure their timely resolution.
    • Design and develop orchestration tools for systems solutions to enable efficient deployment and management of our SaaS offering at scale.
    • Advocate new features and solutions to bring operational efficiency and cost reduction.
    • Act as a subject-matter expert on AWS as the main cloud provider and other cloud providers as needed (Azure, GCP, etc)
    • Recommend products or initiatives that innovate and anticipate future business needs.
    • Develop and maintain a repository of architecture documentation, including detailed as-is application architecture, to-be application/reference architecture, integration architecture technology standards, application strategic postures, etc.

    Competencies

    • Ability to drive architecture, infrastructure, security, monitoring, development, and design.
    • Ability to influence others both within and outside of immediate team to achieve results
    • Have a passion for automation and continuous improvement
    • Have a passion for technology and software engineering, keen to stay abreast of emerging technologies, languages, and practices
    • Proven track record of driving decisions collaboratively.
    • Self-starter who wants to be a key leader in continuing the legacy of an organization’s differentiated client experience, by expanding with new & creative approaches.
    • Prior experience leading a software organization through transformation in a large enterprise environment, understand the complexity created by legacy systems and have been able to move to a new cutting-edge technology stack.
    • Extensive hands-on experience with agile/scrum principles and software development methodologies and practices.
    • Great business acumen, and can translate strategic goals into tangible objectives and key results
    • Resolve conflicts and ensure follow through with exceptional verbal and written communication skills.
    • Excellent interpersonal skills and an ability to build effective networks and leverage them appropriately
    • Strong negotiation and objection handling skills

    Education and Experience

    • Bachelor’s degree in information technology, computer science or systems analysis or equivalent industry experience.
    • AWS Cloud Architecture (Certification Preferred (Associate or Professional Level)) OR AWS Developers Certification Preferred (Associate or Professional Level)
    • Subject matter level expertise on AWS services including but limited to: EC2, RDS, Lambda, Cognito, API Gateway, CloudWatch, CodeBuild, Config, DynamoDB, ElasticCache, Glue, IAM, OpenSearch, S3, Secrets Manager.
    • Experience in the following, with expert level experience in at least 3: AWS, Azure, Node.js, React, Java, Aurora, Lambda, SQL databases.
    • Demonstrated experience with DevSecOps methods and tools
    • Rich experience in legacy application migration projects including discovery and assessment and hand-on experience to migrate mainframe and private cloud based applications to cloud-native applications
    • Experience optimizing AWS utilities and tools and developing APIs to mirror or simultaneously interact with legacy Private Cloud
    • Deep understanding of multi-tenant cloud-native applications.
    • Extensive experience in conducting design workshops, documentation of HLD (High Level Design) documents.
    • Solid understanding of database design and querying concepts
    • Strong technology background with exception experience in cloud, data, web and mobile infrastructure.
    • Experience developing and supporting public and private cloud-based platforms
    • Willingness to (and enjoying) wearing multiple hats, from hands-on coding to project planning and leading a team to increase customer impact by providing innovative, quality software and operational support with speedy delivery.
    • Act as an AWS Admin

     

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

     

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

     

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

     

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Implementation Consultant
    IT Onboarding

    Cincinnati, OH • Remote 2022-06-08
    Cincinnati, OH • Remote 2022-06-08 Apply

    Job Summary

    We currently have an exciting opportunity for an experienced Implementation Consultant to ensure a flawless client onboarding experience for our Legal Management software in the mid-market law firm space. In this role, you are a key member of the SEAL Team, and you will play an important role in successfully helping SurePoint meet our growth goals by allowing the organization to maximize resources in successfully onboarding a steady increase in clients monthly.

    What You’ll Do

    Implement our Legal Management System (LMS) product using proven and effective implementation techniques.

    Carry out project tasks and ensure timely completion of key milestones.

    Consult with clients on their business requirements to ensure that our products meet their needs.

    Provide consultation to clients from preliminary phase through go live and three month end close process

    Understand client needs from the planning phase and translating that into the correct set up

    Promote adoption and understanding of our technology to clients so they can reach maximum productivity.

    Work closely with internal key stakeholders, sometimes across functions, to ensure a successful implementation

    Address client issues in a timely manner and help guide client training and issue resolution

    Work with internal project teams to gather requirements, iterate on client feedback, and champion best-practices

    Competencies

    Through internal training, must become knowledgeable on accounting and financial terminology and legal management software capabilities.

    Strong communication and interpersonal skills

    Flexibility and organizational skills within our deadline-driven and time-sensitive environment

    Education and Experience

    Bachelor's degree from an accredited university, or equivalent experience

    3-5+ years experience in an implementation role in a technology company (SaaS model preferred)

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Sr Support Technician
    Customer Support

    Cincinnati, OH • Remote 2022-07-13
    Cincinnati, OH • Remote 2022-07-13 Apply

    Summary

    The Support Desk Technician will be required to provide on-going Level 1 and 2 service desk support and perform cloud application and infrastructure maintenance. This position takes the lead on all Level 1 tickets. Participates in daily support huddles, internal meetings and coordinates troubleshooting of proprietary SurePoint systems. The position frequently guides clients with preparing their local IT environments and provides support to clients post implementation for our on-premises solutions. The role also requires a broad knowledge of cloud infrastructure, hardware environments and software components, combining elements of a technical services support technician and service desk analyst. The appropriate candidate will have strong customer service skills and use their technical expertise to take ownership of client relations and support tickets to see them through to resolution.

    What You’ll Do

    o Responsible for Level 1 tickets and evaluation of resources needed for Level 2

    o Critical team member of Support Team

    o Coordinates workload with Client Success Team Leader

    o Provide superior customer service to our clients

    o Regularly interact with client IT technical staff

    o Install and configure proprietary company software in client environments, including installation of required MS-SQL databases

    o Configure proprietary company software in our hosted environment for those clients implementing cloud

    o Monitor and respond to client inquiries and support requests via phone, email, web, etc. including managing tickets in the Help Desk ticketing system

    o Troubleshoot, configure, and provide solutions to diverse technical issues associated with supporting proprietary company and third-party software, desktop and server operating systems, email servers, web servers, database servers, virtual desktops, terminal servers, and network topologies

    o Identify and follow processes to escalate support calls as needed to Level 3

    o Maintain detailed documentation on performed processes, client interactions and incident reports in Zendesk

    o Contribute to the technical support knowledge base

    o Provide support to both clients and internal company staff

    o Meet or exceed IT support productivity standards and metrics

    o Proactively identify opportunities for improvement and present to the team for review and approval

    o Provide timely status updates to users and management

    Competencies

    o Superb customer service skills

    o Clear and concise verbal and written communication

    o Excellent organizational and time management skills (ability to multitask/prioritize)

    o Ability to take initiative, ownership, and accountability

    o Ability to telecommute and work with a geographically distributed team

    o Strong team player that is also able to work autonomously

    o Ability to collaborate with internal and external stakeholders

    Education and Experience

    o Minimum of Bachelor's degree in computer-related field, or equivalent professional work experience of 3+ years with heavy telephone support

    o Experience with IT management support/ticketing tools, such as Zendesk

    o MS-Office experience (including Office365), with emphasis on advanced features of MS-Outlook (2003 to current); MS Exchange a plus

    o Experience automating tasks using batch files/scripts

    o Experience installing, configuring, and troubleshooting Microsoft IIS

    o Experience with MS-SQL Server including queries, triggers, and stored procedures

    o Proven knowledge and applied experience with troubleshooting techniques

    Preferred Experience:

    o CRM experience a plus

    o Cloud experience a plus

    o Experience working in a law firm or professional services environment a plus

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status

  • Client Support Specialist
    Customer Support

    Cincinnati, OH • Remote 2022-06-08
    Cincinnati, OH • Remote 2022-06-08 Apply

    Job Summary

    SurePoint is looking for a Client Support Specialist. The Client Support Specialist will be a part of our Support Team helping solve accounting related issues within our proprietary software for our clients and internal team members. The ideal candidate will have a passion for responding to questions and inquires on accounting related problems and enjoys working in fast paced environment. 

    What You’ll Do

    Handle routine client matter and technical questions regarding our proprietary software serving the legal industry

    Provide technical system assistance in a timely and professional manner within a fast-paced contact center environment

    Collaborate with client success team members on external client accounting matters

    Document processes and internal controls

    Develop and maintain strong relationships with clients through ongoing communication and exceptional service

    The Ideal Candidate Will Have

    A good working knowledge on accounting and tax software, such as QuickBooks

    Advanced ability to analyze and interpret financial data

    Exceptional analytical and conceptual thinking skills

    Be a thought partner to the team, supporting them in identifying solutions to obstacles as they arise

    Has the ability to multi-task and problem-solve

    Strong written and verbal communication skills

    Education and Experience

    Bachelor's or advanced degree in Accounting or a related field 

    3+ years of accounting work experience 

    Experience using AS/400

    Intermediate knowledge of Excel, QuickBooks, Access and data mining tools

    Strong communication and interpersonal skills, and solid project management skills

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Relationship Manager
    Community

    Cincinnati, OH • Remote 2022-07-13
    Cincinnati, OH • Remote 2022-07-13 Apply

    Job Summary

    We currently have an exciting opportunity for a Relationship Manager. In this role, you will have the opportunity to secure and grow the financial investments of our clients, develop and maintain the ongoing strategic business relationship with these clients, and focus on ensuring client renewal of our evolving solutions.

    Success in this role means you will:

    · Own the overall client relationship and communication with all key stakeholders

    · Meet with key client stakeholders to objectively identify their strategic initiatives

    · Understand the client’s definition of success, be able to clearly articulate the value of the partnership with SurePoint, and together develop a co-authored plan for success

    · Achieve sales targets by retaining and growing revenue for your assigned territory using Coyote Analytics preferred sales methodologies

    · Maintain a continuous knowledge of account status and work collaboratively with internal teams to ensure successful implementation and time to value for Coyote Analytics clients

    · Own all client save initiatives by identifying at-risk/red flag accounts and is responsible for turning around the account by leveraging all available resources

    · Represent the client’s voice and communicate the client’s interests and needs to other departments within SurePoint, including partnering with the Product Team to prioritize the product roadmap based on market and client feedback

    The ideal candidate will:

    · Stay well informed about current industry trends and be able to talk intelligently about the legal industry

    · Keep apprised of and communicate competitive market intelligence within the GTM Team

    · Have strong presentation skills and ability to prepare and deliver formal presentations to large groups, online and in person

    · Have ambition, drive and ability to learn quickly and adapt to change

    · Be highly organized, detail oriented, responsive and persistent

    · Willingness to travel to meet with clients is required (once travel restrictions are lifted)

    Minimum Qualifications

    · BS/BA in related discipline (preferred: Accounting or IT) and 2-5 years of experience managing enterprise, SaaS solutions

    · Established record of successfully managing a client portfolio and being held accountable for retention and upsell metrics

    · Understands client and market challenges that may hinder further adoption and proposes solutions to overcome those challenges to ensure investment is maintained

    · Ability to proactively manage a large client-base in a strategically designed region

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Flexible Paid Time off including Holidays and SurePoint Employee Engagement Days
    • “Saturday Morning” Casual Dress Environment (Currently 100% remote due to Covid-19)
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.SurePoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Account Executive
    Sales

    Cincinnati, OH • Remote 2022-06-08
    Cincinnati, OH • Remote 2022-06-08 Apply

    ACCOUNT EXECUTIVE

    Job Summary

    SurePoint is looking for an Account Executive to join our fast paced, growing organization. As the Account Executive, you will be responsible for new customer acquisition in the assigned territory.

    What You Will Be Doing

    Cold calls, prospecting, and conducting general market research are critical and rigorous parts of the regular activity routine, ensuring that new prospects are being added to the pipeline on a consistent basis. You’ll have a hunter mentality.

    Move the sale through the sales process and assist in the transition to the professional services team

    Define and execute territory sales plans

    Continually learn about new products and improving selling skills. The AE will participate in training activities throughout the year to hone their skills

    Manage all his/her respective sales activities (follow up, cold calls, lead qualification, etc.)

    Report on all sales activities through Salesforce

    Keep abreast of the company vision, product set, and services as well as the competitive landscape

    Stay well informed about current industry trends and be able to talk intelligently about the legal tech solutions industries

    Attend and participate in sales meetings, product seminars, and trade shows

    Prepare written presentations, reports and price quotations

    Manage sales pipeline while utilizing the sales methodology tools to do so. The AE will be responsible for a certain degree of forecast accuracy as it relates to his/her projections

    Effectively and efficiently employ company resources at appropriate stages in the sales cycle; matching level for level, to grow and advance the sale

    Develop positive relationships with other employees in Marketing, Operations, Finance, Technology and other departments as needed

    Competencies

    Successful achievement of $500k+ quotas

    Ability to work, motivate, lead, and follow others within a team environment

    Strong demonstration and presentation skills. Must be able to confidently convey the company brand name and value in front of multi-person audiences

    Proven success prospecting (cold calling and web research), building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with both manager level and C-level decision-makers

    Ability to craft a solution with appropriate products and services that meets business goals based on client discussions

    Ability to travel up to 25% - 50% of the time as needed

    Minimum Qualifications

    Bachelors’ degree preferred

    2+ years experience as an Account Executive, Business Development or Sales Development Representative

    2+ years solutions selling experience in a technology environment

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Digital Marketing Manager
    Marketing

    Cincinnati, OH • Remote 2022-05-17
    Cincinnati, OH • Remote 2022-05-17 Apply

    Job Summary

    SurePoint is looking for a Digital Marketing Manager to join our fast paced, growing organization. As the Digital Marketing Manager, you will be responsible for strategizing, building/maintaining, and executing digital communications initiatives in alignment with the goals of the overall marketing team to drive leads and strengthen the SurePoint brand. Your focus will be driving website traffic, overseeing PPC channels, delivering the right audiences to the right content at the right time as well as generating excitement around webinars, events and other projects designed for legal professionals.

    What You Will Be Doing

    • Develop and program email campaigns in coordination with the content marketing and lead generation strategies
    • Manage campaign expenses, stay on budget, estimate monthly costs, and reconcile discrepancies
    • Maintain a consistent brand voice across all channels
    • Diligently track, analyze, and report on website analytics, PPC initiatives and campaign progress
    • Strengthen SEO/SEM/SERP results with a strategy for growing SurePoint’s online presence
    • Develop a website traffic plan and create goals and benchmarks to measure success
    • Administrate website CMS and various marketing platforms
    • Optimize landing pages for SEO and user experience
    • Develop, evaluate and oversee the implementation of A/B testing protocols and procedures
    • Research and analyze competitive marketing intelligence
    • Work closely with content manager to maximize impact of collateral
    • Monitor industry activity/trends and competitor intelligence
    • Organize and track various projects to stay on schedule
    • Assist in the strategy and execution of trade shows and other events
    • Have your voice heard in marketing strategy meetings
    • Support internal and outbound communications regarding product launches
    • Perform research and analysis to support marketing initiatives
    • Assist with event marketing and PR initiatives
    • Manage third party partner relationships
    • Track and analyze campaign data with an eye toward improving on every campaign

    Competencies

    • Excellent technical skill set. Ability to learn new systems quickly
    • Must work well in distributed team
    • Need self-motivated, organized and results-driven mindset
    • Experience working in an agile work environment
    • Experience building and managing PPC/PPM campaigns
    • Solid understanding of performance marketing conversion and online customer acquisition
    • In-depth experience with web analytics tools
    • Knowledge of ranking factors and search engine algorithms
    • Ability to think creatively and strategically
    • Enjoy identifying and resolving complex problems
    • Experience with Salesforce, Pardot and other marketing tools
    • Working knowledge of Adobe Creative Suite (preferred)
    • Excellent grasp of social media and website metrics and best practices
    • Experience managing websites and building landing pages
    • Excellent verbal and written skills
    • Ability to manage multiple projects simultaneously
    • Excited to learn new systems and techniques
    • Internal communication, timeline management and project prioritization are critical
    • Exceptional communication skills, both verbal and written
    • Capacity to establish and report on campaign outcomes
    • Experience with sales pipelines and client lifecycles
    • Understanding of online advertising and marketing principles, including search (both Paid and Organic) optimization, display, email, and social
    • Confidence to share ideas and critiques with the rest of the team
    • Ability to generate timelines, estimate costs, and report outcomes

    Minimum Qualifications

    • Bachelor’s Degree in Marketing, Communications or related field (or equivalent experience)
    • 3+ years proven work experience in B2B digital marketing experience
    • Working knowledge of HTML and CSS (preferred)
    • Demonstratable experience with email marketing, lead generation and SEO
    • Up-to-date with the latest trends and best practices in SEO and SEM
    • Experience using Microsoft Office, SharePoint, Pardot, Google Adwords, LinkedinAds and WordPress (preferred)
    • Minimal travel required (~10%)

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    • Affordable and Competitive Medical, Dental and Vision Insurance Plans
    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Monthly Remote Reimbursement
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    Work-Life Balance & Culture

    • Flexible Paid Time off including Holidays and Personal Days
    • Company Sponsored Charity Events & Local Community Involvement

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook, and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    ************************************

    SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

  • Marketing Generalist
    Marketing

    Cincinnati, OH • Remote 2022-06-15
    Cincinnati, OH • Remote 2022-06-15 Apply

    Job Summary

    The Marketing department is a high performing and collaborative and team of professionals who work closely with the product, operations, customer success, support, and finance teams to address SurePoint’s Business Goals and Objectives. The Marketing Team is responsible for:

    Brand Awareness: Boost SurePoint’s brand, build brand equity, and articulating customers’ stories to build advocacy

    Lead and Demand Generation: Accelerate sales velocity by creating high-value, converting leads.

    Product Marketing: Articulate the value and benefits of our product and promote all new product enhancements, features and technology

    Community: Empower and engage 70K+ users to build value in the customer journey, create super fans and infuse the “Voice of Customer” in marketing programs.

    Company Communication: Support other functions with communication/marketing needs (e.g. Community, Tech, HR, Finance, Dev, Support)

    What You’ll Do

    • Responsible for creating and implementing integrated (omni-channel) marketing campaigns to drive awareness, lead generation, and customer engagement across multiple platforms and channels.
    • Develop marketing plans to communicate SurePoint’s expertise and differentiators to prospects, clients and communities, with a focus on lead and demand generation.
    • Executes a robust and innovative digital strategy which emphasizes SurePoint’s expertise setting us apart from our competitors.
    • Implements strategies which are supported through an integrated marketing technology stack which allows for improved data analytics and the ability to drive the sales pipeline and opportunity creation.
    • Manage technologies and processes relating to the marketing funnel including lead generation, qualification, and nurturing.
    • Continually reviews and acts on the organization’s strategic vision, develops and leads multi-channel strategy across the marketing technology stack, understands audience segmentation, campaign management, and business development and trends in online strategies to support the overall direction of the Go-to-market team.
    • Working knowledge of SEO, SEM, Email marketing, paid and organic social marketing.
    • Responsibility for driving compelling content and brand consistency across our Website, Social Media, Sales Collateral, Public Relations, and Events.
    • Drive an active social media presence on LinkedIn
    • Implement marketing plans, including promotional calendars and programs.
    • Defines key performance indicators and implements measurement, analytics, and reporting methods to ensure success.
    • Specific projects include:
    • Designing Account Based Marketing campaigns by persona
    • Supporting Head of Community with event calendar and partnerships with local chapters of the Association of Legal Administrators
    • Developing marketing campaigns to communicate Customer success stories for social media, collateral, and website

    Competencies

    • Proven strategic thinker with deep knowledge of digital marketing to lead and drive the strategy, development, and execution of all digital marketing plans and initiatives.
    • Experience successfully working in a fast-paced, rapid growth environment preferably in start-up environment that scaled.
    • Strong technical acumen with a knowledge of best-in-class marketing technology platforms and tools.
    • Experience being a jack of all trades with strategic digital vision.

    Education and Experience

    • Bachelor's degree in Marketing, Information Technology, Communication, or similar field
    • Experience working or knowledge of the legal industry is a plus!
    • Knowledge of Pardot, Salesforce, ON24, ABM Platforms and other marketing automation/CRM technologies.

    SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

    Benefits Include:

    · Affordable and Competitive Medical, Dental and Vision Insurance Plans

    • 401(k) Plan with Match
    • Flexible Paid Time-Off
    • Paid maternity leave
    • Life, Short-term and Long-term Disability Insurance
    • Flexible Spending Accounts (FSA)
    • Adoption Assistance Program
    • Education Assistance Program
    • Employee Assistance Program
    • Learning & Development Courses through a self-paced online, virtual classroom
    • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

    To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

    All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

    SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

     
     
BENEFITS

We are committed to work-life balance and a dynamic culture that keeps you excited to come to work each day.

  • Affordable and Competitive Medical, Dental and Vision Insurance Plans
  • 401(k) Plan with Match
  • Flexible Paid Time-Off
  • Paid Maternity and Parental Leave
  • Employee Assistance Program
  • Flexible Spending Accounts (FSA)
  • Adoption Assistance Program
  • Education Assistance Program
  • Life, Short-term and Long-term Disability Insurance
  • Learning & Development Courses through a self-paced online, virtual classroom
  • MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!
  • Paid Holidays, Mental Health Days and Birthday
  • “Saturday Morning” Casual Dress Environment
  • Company Sponsored Charity Events & Local Community Involvement
[Careers] Benefits img
TESTIMONIALS

SurePoint Voices

Our team members are the best and brightest in legal tech. Hear what they have to say about being part of the SurePoint team.

"I’m proud to say I’ve been with SurePoint for 17 years. Because of the encouragement and support of the management team, I have expanded my knowledge of the legal software industry over the years. Because of that I’m able to take on more complex and rewarding projects. And the benefits package here gets better all the time! I feel lucky to work for a company who is always looking for ways to better serve our clients."

Jennifer Webster

Success Engineer, Operations

ChrisMenard

"Since I was 14 years old, I've been working at small, medium, and Fortune 500 companies. SurePoint is by far the best place I've ever worked! After only being on board for two months, my suggestion to use Microsoft Teams Channels became a reality a week later. The benefits of working at SurePoint are phenomenal. It is a fantastic company that focuses on its clients and employees, with the best health insurance plan I've had in the past ten years, and the benefits start on day 1. Feeling very fortunate to have joined the SurePoint family."

Chris Menard

Senior Training Specialist

LindaBrandin

"SurePoint is that rare company that combines innovation in the legal software realm with a supportive culture that embraces individuality. Almost celebrating one year, I relish being surrounded by very smart team members who dedicate themselves to improving administrative and accounting tasks that enable our clients to work smarter. My skillset continues to grow as does my excitement for the new products we will bring to the market. Best decision I’ve made in a long time was to join the SurePoint family."

Linda Brandin

Assistant to the CEO

JWJ

“Joining SurePoint has been one of the best decisions of my career so far. I get to work on challenging and exciting projects where I know my contributions are appreciated. Management and the executives are very accessible and all team members are willing to offer support at a moment’s notice. That family-like vibe you typically only find at super small companies is at the heart of SurePoint, and I see that in the people who work here. And the benefits that SurePoint offers to encourage a flexible work-life balance for its employees cannot be beat.”

Jessica Warren-Jones

Technical Writer, Product

It’s Time to Make the Change.

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