Join the SurePoint Team

IMPLEMENTATION CONSULTANT (Several roles will be filled in the MidWest and West Coasts)

We currently have an exciting opportunity for an experienced Implementation Consultant to ensure a flawless client onboarding experience for our Legal Management software in the mid-market law firm space. In this role, you are a key member of the SEAL Team and you will play an important role in successfully helping SurePoint meet our growth goals by allowing the organization to maximize resources in successfully onboarding a steady increase in clients monthly.

Essential Functions/Responsibilities

• Implement our Legal Management System (LMS) product using proven and effective implementation techniques.
• Carry out project tasks and ensure timely completion of key milestones.
• Consult with clients on their business requirements to ensure that our products meet their needs.
• Provide onsite consultation to clients from preliminary phase through go live and the first end of period close
• Understand client needs from the planning phase and translating that into the correct set up
• Promote adoption and understanding of our technology to clients so they can reach maximum productivity.
• Work closely with internal key stakeholders, sometimes across functions, to ensure a successful implementation
• Address client issues in a timely manner and help guide client training and issue resolution
• Work with internal project teams to gather requirements, iterate on client feedback, and champion best-practices

Minimum Qualifications

• Bachelor's degree from an accredited university, or equivalent experience
• 3-5+ years experience in an implementation role in a technology company (SaaS model preferred)
• Through internal training, must become knowledgeable on accounting and financial terminology and legal management software capabilities.
• Strong communication and interpersonal skills
• Flexibility and organizational skills within our deadline-driven and time-sensitive environment
• Ability to travel two weeks per month 

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include

• Affordable and Competitive Medical, Dental and Vision Insurance Plans
• 401(k) Plan with Match
• Substantial Paid Time-Off
• Paid maternity leave
• Life, Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Adoption Assistance Program
• Education Assistance Program
• Employee Assistance Program
• Learning & Development Courses through a self-paced online, virtual classroom
• MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

 Work-Life Balance & Culture

• Generous Paid Time off including Holidays and Personal Days
• “Saturday Morning” Casual Dress Environment
• Company Sponsored Charity Events & Local Community Involvement

To learn more about SurePoint Technologies and our products, visit our corporate website at www.surepoint.com and follow us on LinkedIn and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

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SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.