Join the SurePoint Team

PRODUCT OWNER (Remote)

Job Summary

Purpose

As a Product Owner, you work closely with sales, support, product, and senior management to envision and create products that enhance and complement our product portfolio. You continuously engage with stakeholders & customers and monitor the legal software sector to identify features that ensure our products continue to delight our customers and win the market.

What you’ll do:

• Gather feature requests and help a customer understand and articulate business value
• Develop scope and define backlog items that guide the Agile software development teams
• Work with BAs & QAs to define unambiguous user stories with sufficient detail and Acceptance Criteria allowing predictably high-quality code, automated testing and end-to-end process excellence
• Partner with key stakeholders to prioritize the product backlog
• Coordinate epic delivery across SCRUM teams, set expectations with customers and stakeholders, and work with program management to provide status visibility
• Work with SCRUM teams as needed so that they can achieve desired velocity
• Be a thought partner to the larger Product & Technology team, supporting them in identifying solutions to obstacles as they arise
• Work with Training & Operations so that they are prepared to support our customers
• Work with Sales & Marketing to brand, launch and monitor our products

Education & Experience:

• At least three years managing stakeholder expectations in either a product owner role or software implementation project leader role
• Experience with Agile software development and defining minimum viable products
• Bachelor’s or advanced degree in an analytical field, e.g. Computer Science, Engineering, Mathematics, Statistics, Finance, or similar

The ideal candidate can demonstrate:

• Significant experience working with customers to gather requirements, manage backlogs/project plans, and set expectations
• A good grasp of ERP software and data entities
• Adaptability
• Outstanding communication, presentation, and leadership skills
• Strong organizational and time management skills
• Data-based decisions
• Exceptional analytical and conceptual thinking skills

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include:

• Affordable and Competitive Medical, Dental and Vision Insurance Plans
• 401(k) Plan with Match
• Flexible Paid Time-Off
• Life, Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Adoption Assistance Program
• Education Assistance Program
• Employee Assistance Program
• Monthly home office expense reimbursement
• Learning & Development Courses through a self-paced online, virtual classroom
• MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

Work-Life Balance & Culture

• Flexible Paid Time off including Holidays and Personal Days
• Remote Work Force
• Company Sponsored Charity Events & Local Community Involvement

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

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SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

Data Conversion Analyst

We currently have an exciting opportunity for a Data Conversion Analyst to support our evolving LMS solution. In this role, you will have the opportunity to provide data conversion support ensuring a seamless transition from our client’s previous solution to SurePoint's core product suite. The best Data Conversion Analysts will be data-savvy, possess excellent project management skills, will have an accounting background (preferably with financial system reconciliation responsibilities), and will have a customer-centric mindset.

Essential Functions/Responsibilities

• Own the full data conversion project lifecycle (requirements gathering, consultation, implementation, user acceptance testing, etc.)
• Demonstrate high personal accountability by providing timely status updates and communications on sensitive and high-visibility efforts and issues
• Work with internal stakeholders to present a united and professional image to our clients
• Work closely with internal key stakeholders, sometimes across functions, to enhance data conversion tools and processes
• Address client issues in a timely manner and help guide client training and issue resolution
• Work with internal project teams to gather requirements, iterate on client feedback, define best-practices, and design and deploy solutions and enhancements
• Monitor active conversions for errors, take timely action to resolve problems and implement improvements

Minimum Qualifications

• BS/BA in related discipline (or equivalent years of experience) and 1-3 years of Accounting background i.e. reconciliation, time and billing, database
• Experience with data transformation using Excel, SQL, Access, ETL software, or similar platforms
• Experience scoping and managing data conversion, technical projects with non-technical stakeholders.
• The ability to communicate effectively about your work and explain mapping/technical issues to non-technical people
• Knowledge of the legal industry and/or experience with legal software preferred
• Must be able to work as part of a team and build collaborative relationships across the organization
• Excellent listening and communication skills, both written and oral, including the ability to relate to clients
• Ambition, drive and ability to learn quickly and adapt to change
• Highly organized, detail oriented, responsive and persistent
• Travel on rare occasion <5%

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include:

• Affordable and Competitive Medical, Dental and Vision Insurance Plans
• 401(k) Plan with Match
• Flexible Paid Time-Off
• Paid maternity leave
• Life, Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Adoption Assistance Program
• Education Assistance Program
• Employee Assistance Program
• Learning & Development Courses through a self-paced online, virtual classroom
• MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

Work-Life Balance & Culture

• Generous Paid Time off including Holidays and Personal Days
• Company Sponsored Charity Events & Local Community Involvement

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

************************************

SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

ACCOUNT EXECUTIVE (Remote – anywhere in the US)

Job Summary

We currently have an exciting opportunity for a proven hunter for the role of Account Executive. In this role, you will have the opportunity to work for an established, 40-year old company with the feel of a start-up. We are undergoing a massive transformation and the opportunity to build is yours. You will radically improve law firm productivity with our financial and practice management software in the mid-market. You will work closely with prospective customers as a trusted advisor to deeply understand their firm’s unique challenges and goals. You will consult with customers and propose solutions to help them reach their business goals. You will contribute to our business growth in a fast-paced and collaborative atmosphere.

What you’ll do

• Cold calls, prospecting, and conducting general market research are a critical and rigorous part of the regular activity routine thus ensuring that new prospects are being added to the pipeline on a consistent basis. You’ll have a hunger mentality.
• Move the sale through the sales process and assist in the transition to the professional services team
• Define and execute territory sales plans
• Continually learn about new products and improving selling skills. The AE will participate in training activities throughout the year to hone their skills
• Manage all his/her respective sales activities (follow up, cold calls, lead qualification, etc.)
• Report on all sales activities through Salesforce
• Keep abreast of the company vision, product set, and services as well as the competitive landscape
• Stay well informed about current industry trends and be able to talk intelligently about the legal tech solutions industries
• Attend and participate in sales meetings, product seminars, and trade shows
• Prepare written presentations, reports and price quotations
• Manage sales pipeline while utilizing the sales methodology tools to do so. The AE will be responsible for a certain degree of forecast accuracy as it relates to his/her projections
• Effectively and efficiently employ company resources at appropriate stages in the sales cycle; matching level for level, to grow and advance the sale
• Develop positive relationships with other employees in Marketing, Operations, Finance, Technology and other departments as needed

The ideal candidate will have:

• Successful achievement of $500k+ quotas
• Ability to work, motivate, lead, and follow others within a team environment
• Strong demonstration and presentation skills. Must be able to confidently convey the company brand name and value in front of multi-person audiences
• Proven success prospecting (cold calling and web research), building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with both manager level and C-level decision-makers
• Ability to craft a solution with appropriate products and services that meets business goals based on client discussions
• Ability to travel up to 50% of the time

Minimum Qualifications

• Bachelors’ degree preferred
• 5+ years solutions selling experience in a technology environment (at least 2 years in Legal Tech sales)

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include:

• Affordable and Competitive Medical, Dental and Vision Insurance Plans
• 401(k) Plan with Match
• Flexible Paid Time-Off
• Paid maternity leave
• Life, Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Adoption Assistance Program
• Education Assistance Program
• Employee Assistance Program
• Learning & Development Courses through a self-paced online, virtual classroom
• MarketPlace – Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

************************************

SurePoint Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.