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San Francisco - 3/11 | Austin - 4/25 | Chicago - 9/9 | NYC - 10/21

SurePoint Technologies is excited to bring together the legal community for IGNITE 2024 Coast to Coast!


The theme “IGNITE” is inspired by the power to ignite innovation, the power of technology to ignite the business and practice of law, and the power YOU have to ignite your law firm’s future and success.


IGNITE 2024 will be held in four vibrant cities: San Francisco, Austin, Chicago, and New York. Join your peers in your preferred city for a one-day event filled with powerful keynote speakers and best practice learnings. Bookmark this page to find the latest announcements, important dates, sessions, hotel accommodations, registration, and more. 


For additional information regarding conference activities or accommodations, please email our team.



Event Overview

San Francisco, CA

When: March 11, 2024

Where: InterContinental San Francisco | Book Hotel
888 Howard Street
San Francisco, CA 94103



Austin, TX

When: April 25, 2024

Where: University of Texas at Austin, AT&T Hotel & Conference Center | Book Hotel
1900 University Avenue
Austin, TX 78705



Chicago, IL

When: September 9, 2024

Where: Loews Chicago | Book Hotel
455 N Park Dr.
Chicago, IL 60611



New York City, NY

When: October 21, 2024

Where: The James New York - NoMad | Book Hotel
22 East 29th St.
New York City, NY 10016







Registration Information: Registration for IGNITE 2024: Coast to Coast is now open. Please note that travel and hotel reservations need to be done separately and does not confirm your conference registration. You can register for IGNITE 2024 here.


Registration Deadline: All attendees must register 30 days prior to each event date.


Registration Cost: $199/person (early bird pricing of $129/person now available)

Exclusive early bird discount codes:

  • IGNITE San Francisco | code: CA70 (expires 1/15/24)
  • IGNITE Austin | code: TX70 (expires 1/31/24)
  • IGNITE Chicago | code: IL70 (expires 6/15/24)
  • IGNITE New York City | code: NY70 (expires 7/31/24)


Who Can Attend: IGNITE is for the SurePoint Community (ContactEase CRM, Coyote Analytics, and LMS users) as well as anyone interested in learning more about our solutions.


Food: Breakfast, lunch, and a happy hour will be provided for conference attendees.


Attire: Casual


Hotel Reservation Process & Booking Websites

Hotel rates are based upon availability and are subject to change. If you have questions about your reservation, please contact the hotel directly.


We are excited for you to have an unforgettable experience and look forward to seeing you for IGNITE 2024: Coast to Coast!



San Francisco, CA

Austin, TX

Chicago, IL

New York City, NY

Sponsors Include

Keynote Speakers

Keynote: San Francisco, CA - Chicago, IL - New York City, NY

Debbie Foster

Chief Executive Officer, Affinity Consulting

Affinity’s consultants have worked tirelessly with legal organizations to help them find better ways of working. Debbie is the Chief Executive Officer and has been with Affinity for 23 years. She splits her time between working with Affinity clients on strategic projects, leading the team at Affinity to deliver a remarkable client experience while ensuring Affinity is a great place to work, and building relationships with their strategic partners. Debbie’s superpower is the ability to build relationships and working with Affinity's team on big strategic goals is her favorite part of her job. Learn more about Debbie here.


Debbie will present the keynote, "The Future of Law Firm Finance: Embracing Technological Transformation."

Keynote: Austin, TX

Mike Suchsland

Board Member, Advisor, and Investor

Mike Suchsland has served on the SurePoint Board since 2018 and has more than two decades of experience leading companies that provide technology services to law firms and the legal community. He currently works with several leading venture capital and private equity funds in the legal technology industry to identify, evaluate and grow companies in the sector. Previously, Mike served as the President of Thomson Reuters’ legal division and interim CEO of SurePoint Technologies. Learn more about Mike here.

Why Attend IGNITE?

There are many benefits for attending IGNITE. The most important being the expertise, impact and value you will deliver to your firm and your clients.


Connect with Your Community

Network with your fellow community members face-to-face to see how other law firms are leveraging the ContactEase CRM, Coyote Analytics, and LMS for their business.


Best Practice Learnings

Attend expert-driven sessions designed to sharpen your skillset and use your learnings to enhance your business operations, improve productivity, and drive profitability.


Dynamic and Engaging Learning Formats

IGNITE offers a great opportunity to attend a combination of dynamic presentations which include keynotes, breakouts, workshops, panel discussions, and more.

Attend Thought Leadership Presentations

Learn about the future of legal tech from industry experts to help your team strategize for 2024 and beyond.


Connect with Our Experts

Connect one-to-one with ContactEase CRM, Coyote Analytics, and LMS product experts to expand your understanding of how such products can work for your firm and have your questions answered in real time.


Dive in for Hands-On Master Training Sessions

Continuously improve your own capabilities and become an expert that will be invaluable to your firm, our community, and the legal industry by taking part in Master Training Sessions.

Conference Itinerary

All times are the local time zone for each location. Please note that agendas are subject to change.


7 am - 8 am | Breakfast

7 am - 10 am | Registration

8 am - 8:15 am | IGNITE Welcome

8:15 am - 9:15 am | Keynote

Track: ContactEase CRM

9:25 am - 10:10 am
ContactEase: Business Development Basics to Transform Your CRM Strategy


10:20 am - 11:05 am

Industry Insights Sessions

  • "A (Month-End) Closing Argument”
    Presenter: Mike Marget, Managing Principal at 4L


11:15 am - 12 pm

Mind the Data Gap: Optimizing and Improving Your ContactEase Data


12 pm - 1 pm



1 pm - 1:45 pm

Innovate and Elevate: A Future-Ready CRM for Law Firms


1:55 pm - 2:40 pm

ContactEase: Buy in that Pays Off


2:50 pm - 3:35 pm

Industry Insights Sessions

  • "Responsible AI, It's Your Data ... Leverage It!"
    Presenter: LawToolBox


3:45 pm - 4:30 pm

Optimizing Payments as Part of Your Firm's CRM Strategy



4:40 pm - 5 pm | Closing Session

5 pm - 7 pm | Closing Reception


Track: Coyote Analytics

9:25 am - 10:10 am
Navigating the Workflow Maze with Coyote Analytics: Best Practices for Efficiency


10:20 am - 11:05 am

Industry Insights Sessions

  • "A (Month-End) Closing Argument”
    Presenter: Mike Marget, Managing Principal at 4L


11:15 am - 12 pm

The Art of Getting Paid: Collections by the Numbers


12 pm - 1 pm



1 pm - 1:45 pm

Roadmap Rendezvous: Looking Forward with Coyote Analytics


1:55 pm - 2:40 pm

Billing Best Practices: Streamlining Processes for Financial Success with Coyote Analytics


2:50 pm - 3:35 pm

Industry Insights Sessions

  • "Responsible AI, It's Your Data ... Leverage It!"
    Presenter: LawToolBox


3:45 pm - 4:30 pm

Coyote Analytics: Unleash the Power of Efficient Reporting





Track: LMS

9:25 am - 10:10 am
Optimizing Workflows with LMS: Streamlining Success Every Step of the Way


10:20 am - 11:05 am

Industry Insights Sessions

  • "A (Month-End) Closing Argument”
    Presenter: Mike Marget, Managing Principal at 4L


11:15 am - 12 pm

LMS Billing Best Practices: Processes for Improving Profitability


12 pm - 1 pm



1 pm - 1:45 pm

The LMS Innovation Trajectory for 2024 and Beyond


1:55 pm - 2:40 pm

The Art of Getting Paid: Collections by the Numbers


2:50 pm - 3:35 pm

Industry Insights Sessions

  • "Responsible AI, It's Your Data ... Leverage It!"
    Presenter: LawToolBox


3:45 pm - 4:30 pm

Harnessing the Full Potential of LMS Reporting


Expert Rooms:

  • Our experts will be on hand throughout IGNITE to provide demos, explain new add-on features, and share details about new products
  • Visit our experts during the conference at the support tables to receive one-on-one assistance


Please complete the registration form to reserve your spot for IGNITE 2024!



SurePoint Community Awards

We are excited to recognize members across the SurePoint Technologies Community and to celebrate ContactEase CRM, Coyote Analytics, and LMS users. The awards recognize members of the SurePoint community who demonstrate the values we believe in.


We embrace change and celebrate diversity throughout our organization. It has always been our differences that have allowed us to bring innovation to our technology and disrupt outdated practices in the legal industry. Even though each of our team members have their own story to tell, we all share four principles that keep us focused, guide our decisions and bring us together to achieve greatness.


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Commitment to Community

Our community guides everything we do. We work to make each client’s life easier, help transform the legal industry, and make a positive impact in our communities.


Passion Fuels Progress

We hold ourselves to high standards and expect nothing short of excellence. We take pride in our accomplishments and are constantly working to be the best we can be. It’s what our community expects of us, and what we demand of ourselves.

Create the Future

Our community’s success fuels our innovative and fearless spirit. We uncover opportunities to develop solutions that unlock new possibilities and deliver extraordinary value.


Together, We Succeed

Collaboration, respect, teamwork and a commitment to our mission makes us better, our company stronger, and promotes excellence in everything we do.


Frequently Asked Questions


Q: Can my spouse or friend attend?

A: Yes, your spouse or friend can attend with the purchase of a conference ticket. The conference presentations are open to current ContactEase CRM, Coyote Analytics, and LMS users and anyone interested in learning more about SurePoint's solutions.


Q: What should I wear?

A: The attire is business casual. Please note it is important that you wear attire that makes you feel comfortable and enjoy your time at the conference.


Q: What is the cost to attend?

A: Cost to attend IGNITE 2024 is $199/person. Early bird discounts are available for reach conference location. Please note you are responsible for paying for your airfare, personal meals outside of the conference, and special events that you attend on your own.


Q: Are meals included?

A: There will be set times for breakfast, lunch, and happy hour. You will be able to indicate your dietary restrictions upon registering for the conference.


Q: Will there be transportation to and from the airport?

A: Attendees are responsible for their own transportation.


Q: Do you have materials you can share with my firm?

A: Please refer to the "Why Attend IGNITE" section to learn more about the benefits of attending this engaging and exciting conference.


Q: How many people are expected to attend?

A: We anticipate approximately 100 people at each conference location.


Q: When is the last day to receive the discounted room rate?

A: Book as soon as possible to lock in your IGNITE 2024 exclusive discounted room rate. See the Event Overview section above for booking links and deadlines.


Q: If I arrive early or stay late, does the discounted room rate still apply?

A: Discounted rooms are based upon availability and are subject to change. Contact the hotel directly if you have questions or would like to extend your stay.


Q: Can I stay at another hotel?

A: Yes. You may choose to stay at another hotel. However, the discounted rates will only be available for the hotels listed.


Q: Will there be virtual options/recordings?

A: IGNITE is an in-person event. The benefit of attending is to have the opportunity to meet with our experts in person, participate in hands-on workshops, and network with members of the community.


Q: What if I miss the conference check-in hours?

A: Registration will be open from 7am-10am local time. If you are arriving outside of registration hours, please email to arrange badge pickup.




Q: Will you expense meals taken outside of the hotel?

A: No, we will not be reimbursing meals outside of the conference. Meals during the conference will be provided. There will set times for breakfast, lunch, and happy hour.


Q: Can I see the menu in advance for dietary restrictions?

A: The registration form will include an area to note any dietary restrictions.


Q: Can I attend if I'm not a ContactEase CRM, Coyote Analytics, or LMS client?

A: Yes, the conference is open to current ContactEase CRM, Coyote Analytics, and LMS users and all members of the legal community.


Q: Who should I contact with questions?

A: Please email our team with questions.


Q: Will you have exhibit booths or other vendors at the event?

A: Yes, attendees will have the opportunity to connect with select sponsors during IGNITE 2024.


Q: What if I need to cancel?

A: You can cancel your conference registration by email. You will need to contact the airline and hotel separately to cancel those reservations.


Q: What precautions will be taken to ensure safety?

A: The safety of our community is our top priority. We will work with the hotels to ensure that safety protocols are in place for all types of circumstances.


Q: I'm interested in being a panelist, who can I contact?

A: Please email our team with the following information: your contact information, the topic you would like to present, presentation goals and overview, and anything else you would like to share regarding the presentation.


Q: Will any of the sessions count toward continued education credits?

A: At this time, the sessions are not approved for continuing education credits. Please note we will continue to research this as an option.


Q: Will there be a conference app available for download?

A: No, all IGNITE 2024 details can be found on this web page.


Q: What type of presentations will there be?

A: IGNITE offers a great opportunity to attend a combination of dynamic presentations which include keynotes, breakouts, workshops, panel discussions, and more. We hope you can join us!