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PROFESSIONAL SERVICES

Your Journey to Unlocking
Higher Performance

SurePoint’s Professional Services team combines deep legal industry expertise with a hands-on approach to help your firm improve efficiency, strengthen financial clarity, and drive adoption. From implementation and support to firm mergers and training, we help you get more from your technology.

What Success Looks Like

At SurePoint, success means your firm has the confidence, accuracy, and knowledge to operate independently. See how we’ve helped firms like yours achieve more.

1.

Software Training & Proficiency

Your team demonstrates confidence and proficiency in the modules, workflows, or processes delivered.

2.

Data Accuracy & System Confidence

Your financial processes, configurations, dashboards, and workflows operate smoothly, consistently, and without discrepancies.

3.

Firm Operational Readiness

Your firm completes key cycles such as billing, reconciliation, and month-end accurately and independently with minimal support.

What We Do

Our Professional Services team partners with your firm to ensure successful deployment, optimization, and long-term success with SurePoint solutions.

Implementation Services

  • Remote Implementation: Full virtual setup, data migration, and deployment led by SurePoint project managers so firms can transition or operate continuously without physical office disruption.
  • 4-Phase Onboarding: A phased methodology covering pre-planning, system configuration, data mapping, and go-live support.
  • Data Migration: Transfer and consolidation of historical and active law firm records into the SurePoint ecosystem..
  • Workflow Customization: Tailoring practice and financial management configurations to specific firm requirements.
  • Staff Training & Adoption: Hands-on training sessions for attorneys, paralegals, and administrative staff to ensure smooth adoption of dashboards and legal tools.
Smiling woman in glasses working at a desk in a modern office
SurePoint consultant handing documents to a smiling client in an office

Custom Services

Get more from your SurePoint solutions with custom services tailored to your firm’s needs. From workflow optimization to specialized requirements beyond standard implementation, our experts deliver the right solution with a clear scope, timeline, and investment upfront.

Professional Services Client Support*

When questions arise, you need answers quickly. Our Professional Services team delivers timely, knowledgeable support to help your users stay productive, resolve issues efficiently, and get the most from their SurePoint solutions.

*Support services vary by plan.

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Credibility You Can Count On

Whether your team is in the same office or distributed, our virtual program enables you to start running your practice and financial operations in just a few weeks. We can also provide onsite implementation support for an additional fee.

Agile

Get up and running in weeks with a flexible virtual implementation, whether your team is together or remote. Onsite support is also available for an additional fee.

Personalized

Work with a dedicated implementation team that combines project guidance with deep technical, financial, and accounting expertise.

High Touch

Your firm’s workflows, processes, and requirements are unique. Our team works closely with you to tailor implementation around how your firm operates.

Four Phases of Execution

Phase 1

Kick-off, Planning, & Learning 360 Online Training

  • Project Kick Off
  • Planning Session
  • Data Conversion Process Begins
  • General Ledger Design Starts
  • Learning 360 Training
  • Approvals and Sign Off

Phase 2

Software Build-Out, Process Refinements, Hands-On Training, & Testing

  • Hands-On Training
  • Software Build-Out and User Acceptance Testing
  • General Ledger Design Continues
  • Client Profile Administration
  • Report and Invoice Creation
  • Process Refinement
  • Virtual Client Engagement
  • Approvals and Sign Off

Phase 3

Implementation & Execute First “End of Month” Accounting Close

  • Retirement of Legacy Platform
  • Full Implementation
  • End of Month Accounting Close
  • Approvals and Sign Off
  • Post Implementation Training

Phase 4

Continuous Improvement and Ongoing Support

  • Implementation of “Deferred” Projects
  • Transition to our Customer Support team
  • Post-Implementation Review

Tailored Solutions

Extend the value of your SurePoint solutions with customized services designed around your firm’s unique processes, goals, and business requirements.

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Customized Training

Give your team the knowledge and confidence to get the most from your SurePoint solutions. Our customized training programs are tailored to your firm’s workflows, processes, and goals, combining practical instruction with hands-on learning to help users build skills, improve adoption, and work more effectively from day one.

Customized Reporting

Gain deeper visibility into your firm’s performance with reporting tailored to your specific goals and requirements. Our team works with you to develop custom reports that deliver the insights that matter most, helping you track key metrics, improve decision-making, and stay informed with information presented in the format that best supports your business.

Hand on a laptop showing financial charts and reports
Businesswoman working on a tablet in a modern office

Customized Workflows

Streamline the way your firm works with workflows tailored to your unique processes and goals. Our team helps identify opportunities to improve efficiency, reduce manual effort, and enhance collaboration by aligning SurePoint’s solutions with the way your firm operates.

New Leadership Focuses on Customer Relations & Innovation

SurePoint strengthens its executive team to elevate the customer experience and drive firm performance.