Partnering for Success: How SurePoint Helps Law Firms Succeed

Kaempfer Crowell, a leading Nevada-based law firm with offices in Las Vegas, Reno, and Carson City, has built its reputation on deep local ties, extensive knowledge of state laws, and a commitment to serving its community.  To elevate its operational efficiency and maintain its exceptional client service, the firm partnered with SurePoint’s Legal Management System (LMS) to optimize time and billing management, enhance financial reporting, and streamline workflows. Through this partnership, Kaempfer Crowell experienced a transformative journey defined by collaboration, innovation, and shared success.

User-Focused Innovation Drives Efficiency

SurePoint’s commitment to innovation goes beyond software—it’s about empowering law firms to work smarter and more collaboratively. Here’s how Kaempfer Crowell has benefited from this approach.“SurePoint LMS has brought greater accuracy and efficiency to our financial reporting,” shares Caryn Adelhoch, CPA, the firm's Director of Finance & Administration. She adds, “What’s more, SurePoint’s commitment to continuous improvement leverages user feedback to keep the platform intuitive and effective.” With access to their product team through our user group leader and Client Success Manager, we feel like they really listen to their clients. Product update notifications regularly address issues or add valuable features that I didn’t even know were possible."

Building Community: How SurePoint Brings Firms Together

Guided by a commitment to community, SurePoint strives to create an engaged and collaborative user community. Through regular user group meetings, local and national legal industry events, and webinars, the SurePoint Community of more than 1,000 law firms has frequent opportunities to connect and learn from one another. The full user community has the opportunity to come together annually for its user conference, Ignite.  "The community SurePoint has built is a game changer," notes Adelhoch. "Connecting with peers and learning through regular meetings has been invaluable. It’s helped our team stay up-to-date and expand our use of the software.”

Partners in Law Firm Success

Adelhoch also highlights the firm's dedicated support from their Client Success Manager, Brad Vanlandingham: "Our Client Success Manager has been a key part of our positive experience. He makes us feel valued and ensures that any issues are resolved quickly and effectively. Having someone who advocates for us makes a real difference."

"The opportunity to connect with SurePoint’s experts in person at events is unmatched in the industry," says Adelhoch. "These events are incredibly valuable, allowing us to understand and fully maximize the benefits of LMS."

Results and Recommendation: SurePoint is the Way to Go

Through SurePoint LMS, Kaempfer Crowell has achieved impressive efficiency gains and has become part of a user community that supports long-term growth and success. Adelhoch reflects, "SurePoint has become a true partner in our success. They’ve created an authentic partnership that is committed to helping us achieve our goals."

Some of these benefits include:

• Improved time and billing management efficiency
• Greater accuracy in financial reporting
• Enhanced firmwide productivity

Adelhoch highly recommends SurePoint to any law firm seeking an integrated time, billing, and accounting solution: "For any law firm looking for a technology partner who truly cares about their success, SurePoint is the way to go.”

Join us at Ignite 2025: Early Bird Registration is Now Open!

To experience the power of community and innovation firsthand, join us at Ignite 2025 in Austin, Texas, SurePoint’s annual user conference, where legal professionals come together to connect, learn, and grow. Don’t miss this opportunity to gain valuable insights, hear from industry experts, and maximize the benefits of SurePoint's innovative law firm solutions. Register by December 31, 2024, to take advantage of the early bird discount and secure your spot at the premier event for SurePoint users. Learn more and register today!