Streamlining Operations: How Stebelton Snider Enhanced Efficiency with Coyote Analytics

About Stebelton Snider

Stebelton Snider LPA, located in Lancaster, Ohio, has served families, individuals, and small and medium-sized businesses since 1978. The firm offers legal counsel across various practice areas, including business law, environmental law, civil litigation, criminal defense, employment law, and family law. 

The Need for Enhanced Legal Practice Management

 In the fast-paced legal industry, responsiveness and efficiency are critical to delivering excellent client service. Stebelton Snider needed a comprehensive financial and practice management solution to improve operational efficiency and streamline workflows.  

“Our firm prides itself on delivering exceptional service and maintaining a high level of productivity. We knew that any software solution we adopted needed to align with our core values and streamline our workflows.“

Key Challenges Before Adopting Coyote Analytics

Stebelton Snider faced several operational challenges that impeded its ability to deliver timely and efficient legal services:

• System Responsiveness: The firm needed a system that could provide answers and solutions within 24 hours, especially when dealing with time-sensitive cases.  
• Workflow Efficiency: Continuous access to essential information was crucial, especially during extended working hours. The firm required a system that supported uninterrupted operations.
• Billing and Document Management: The firm’s billing processes and document management were labor-intensive and time-consuming, leading to increased costs and inefficiencies.
• Research Capabilities: Attorneys needed a solution that provided quick access to research and information, reducing the time spent on manual searches.

Significant Operational Improvements with Coyote Analytics

The implementation of Coyote Analytics brought about significant improvements to the firm’s operations:

• Fast Turnaround Time: Coyote Analytics allowed the firm to resolve issues and respond to questions within 24 hours, meeting client expectations for timely service. 
• Enhanced Accessibility: The system’s accessibility allowed the firm to work efficiently during extended hours and have uninterrupted access to financial data and other essential information 
• Streamlined Billing Process: Coyote Analytics simplified billing, reducing manual effort and time spent generating bills and pre-bills.
• Efficient Research Tools: Coyote’s comprehensive database allowed attorneys to quickly access necessary information, even on mobile devices, significantly reducing research time.
• Seamless Transition: The user-friendly interface and robust support ensured a smooth and seamless transition, allowing the firm to quickly adapt to the new system.

“Coyote Analytics has helped transform our operations by addressing key challenges and delivering significant benefits. The software’s responsiveness, efficiency, and cost-saving capabilities have allowed us to enhance our service quality and maintain our commitment to excellence in the legal field.”

Measurable Results After Adopting Coyote Analytics

The adoption of Coyote Analytics brought about remarkable results for Stebelton Snider: 

• Improved Efficiency: The firm experienced faster case resolution times, strengthening its reputation for responsiveness and client service.
• Cost Savings: Streamlined billing and document management processes resulted in cost savings. Coyote Analytics, enhancing the firm’s competitiveness. 
• Enhanced Research: Attorneys can access information swiftly, reducing the need for extensive manual research. 
• High User Satisfaction: The easy-to-use interface and responsive customer support led to high user satisfaction, reducing the learning curve and ensuring a seamless transition.

“With Coyote Analytics, we now have more time to focus on what matters most—providing exceptional legal services to our clients.” 

Learn How to Streamline Your Firm’s Operations with SurePoint’s Innovative Legal Management Solutions

SurePoint’s solutions helped Stebelton Snider LPA streamline workflows and enhance productivity. Discover how your law firm can overcome administrative burdens, improve performance, and increase profitability by contacting one of our experts today.

ABOUT SUREPOINT
SurePoint^® Technologies is the leading provider of award-winning software that improves workflow and maximizes financial performance and profitability for law firms. SurePoint’s solutions integrate client management, practice management, and financial management for powerful relationship-building and knowledge-sharing capability. With a community of more than 100,000 members, SurePoint continues to transform the legal industry by enabling law firms to unlock higher performance, freeing lawyers of administrative burdens so they can spend more time focusing on their clients and their practices. 

Learn more at https://surepoint.com.