No Longer Supported: When Law Firm Software is Sunset

Why You Can’t Afford to Ignore Outdated Legal Software

When your software provider announces they will no longer support the tools your law firm relies on, figuring out your next steps can be challenging. The risks of using outdated software extend far beyond mere inconvenience—they can significantly affect your law firm’s operations and security.

Why Software Providers Sunset Solutions

It’s common for software companies to discontinue support for older versions of their products. Recently, PCLaw users found themselves in a bind when their software stopped supporting older versions, leaving law firm leaders with limited options.

Options for Law Firms Using Outdated Legal Software

Law firms facing this issue typically have three choices:

1. Continue operating with outdated software
2. Upgrade to a newer version of the current solution
3. Find and implement a new product

While maintenance and support terms can vary, firms using outdated software face several common risks.

The Risks of Not Updating Your Law Firm Software

1. Lack of Updates for Legal Software

Software vendors regularly release updates for bug fixes, security enhancements, and performance improvements. Without a maintenance agreement, your law firm’s software becomes vulnerable to security risks and performance issues, potentially leading to costly disruptions.

2. Increased Security Risks

Cybersecurity threats are a growing concern for law firm IT leaders. Software vendors actively patch vulnerabilities as they arise. Without timely updates, your system is more susceptible to cyberattacks and unauthorized access, putting sensitive client data at risk.

3. Limited Access to Technical Support

Maintenance agreements often include access to technical support. Without one, your firm may experience increased downtime and lost billable hours. A current agreement provides access to documentation, training resources, and community forums, making it easier to troubleshoot issues and implement best practices.

4. Compatibility and Integration Challenges

Technology evolves rapidly. Software must be compatible with new hardware, operating systems, and applications. Without ongoing maintenance, your software may not integrate with essential systems like document management or CRM, hindering your firm’s efficiency.

5. Increased Costs

Allowing your maintenance agreement to lapse can cost your firm more than it saves. Security breaches, system failures, and outdated technology can lead to significant expenses, affecting your firm’s operations and bottom line. Addressing these issues without a current agreement can be challenging.

Don’t Let Outdated Software Hold Back Your Firm

Choosing not to maintain a current software agreement or upgrade to a supported version can put your firm at risk. From damaged reputations to compromised data, outdated software can hinder your firm’s success. If you’re ready to upgrade and streamline your operations, connect with a SurePoint expert today to explore your options.

About SurePoint Technologies

SurePoint’s innovative legal software solutions improve workflow and maximize financial performance and profitability for law firms. As the leading provider of award-winning enterprise software, SurePoint’s distinctive cloud platform integrates client management, practice management, and financial management for powerful relationship-building and knowledge-sharing capability. With a community of over 100,000 members, SurePoint is transforming the legal industry by enabling law firms to unlock higher performance and freeing lawyers of administrative burdens so they can spend more time focusing on their clients and their practices. Learn more at https://surepoint.com/request-a-demo/.