About Gould & Ratner
Gould & Ratner is a Chicago-based law firm supporting individuals, organizations, and businesses, from entrepreneurs and family-owned operations to large corporations. Their expertise spans real estate, corporate, tax, estate and succession planning, litigation, employment, intellectual property, environmental, and more.
“We went from having a wall of filing cabinets to most of our team operating with one drawer.” – Ken Koehn, Gould & Ratner
Recognizing the Need for Better Efficiency and Insights
Gould & Ratner needed to overcome inefficiencies and improve their ability to analyze profitability to stay competitive. They required a solution that managed financial and operational processes and maximized their use of technology.
“Our firm runs off this software in so many ways. The beauty of LMS is it’s self-regulated and self-managed.” – Ken Koehn, Gould & Ratner
Challenges with earlier systems
Before adopting the SurePoint Legal Management System (LMS), Gould & Ratner faced significant challenges:
- Difficulty with profitability insights: Extracting actionable insights from financial data was time-intensive and limited decision-making capabilities.
- Cumbersome manual processes: Financial workflows required extensive manual input, leading to inefficiencies and redundancies.
- Limited access to key data: Important financial data was often siloed or difficult to retrieve quickly, slowing decisions and operations.
The Solution: Transforming Operations with SurePoint LMS
Adopting SurePoint LMS provided Gould & Ratner with the tools needed to address their challenges and achieve meaningful improvements.
Unlocking Profitability Insights with Ease
The profitability module transformed how the firm analyzed and managed financial performance, delivering real-time, actionable insights.
“Profitability has been the big transformative part of using the software. It really helps with our day-to-day financial processes.” – Ken Koehn, Gould & Ratner
Streamlining Workflows and Reducing Inefficiencies
The firm saved time by eliminating manual, redundant processes and reallocated resources to higher-value tasks.
“When I started, most of our staff was working 10 to 15 hours of overtime a week. As we got up to speed with the software, all of that was eliminated.” – Ken Koehn, Gould & Ratner
Gaining Faster Access to Critical Data
LMS dashboards provided attorneys and management instant access to key information, enhancing responsiveness during client interactions.
“We can close our month in half an hour, which is unheard of with other software. LMS saves us a lot of time and provides valuable information when we need it.” – Ken Koehn, Gould & Ratner
Minimizing Reliance on IT Resources
The self-regulating design of LMS eliminated the need for IT personnel to maintain the system, allowing the firm to focus its resources elsewhere.
“Other firms have IT people involved in upkeep and maintenance. We don’t have any need for that with SurePoint software.” – Ken Koehn, Gould & Ratner
Improving Client Communication
Real-time access to client data empowered attorneys to communicate more efficiently, meeting client expectations with timely and accurate information.
“With LMS, our attorneys can get the information they need when they need it. That reflects very well on who we are as a firm.” – Ken Koehn, Gould & Ratner
Achieving Measurable Results
“For our firm, the profitability module has been the most transformative part of using the software.” – Ken Koehn, Gould & Ratner
The implementation of SurePoint LMS yielded transformative results for Gould & Ratner:
- Improved Profitability: Enhanced reporting provided actionable insights that allowed the firm to allocate resources effectively, driving profitability growth.
- Increased Efficiency: Streamlined workflows significantly cut operational time, including reducing month-end closings to 30 minutes.
- Seamless Paperless Transition: The shift to a paperless environment eliminated unnecessary steps, resulting in cost savings and productivity gains.
- Better Client Experiences: Efficient data retrieval allowed attorneys to deliver accurate, timely information, exceeding client expectations.
“We went from having a wall of filing cabinets to most of our team operating with one drawer.” – Ken Koehn, Gould & Ratner
Transform Your Firm’s Operations
Gould & Ratner’s success story highlights the impact of adopting modern financial and practice management software. SurePoint LMS empowered the firm to overcome inefficiencies, unlock profitability insights, and elevate client communication.
Ready to drive transformation at your firm? Contact us to explore how SurePoint’s solutions can support your goals. Get started today at https://surepoint.com/request-a-demo.
