Hear from the SurePoint Community
Quotes, reviews and success stories from the SurePoint Community
For more than 40 years, SurePoint has worked hand-in-hand with the legal community to innovate solutions that help law firms maximize profitability and eliminate administrative burdens. Our community has shaped our product offerings since day one and continues to be our sole focus and greatest advocates.
Hear what our current clients have to say about their experiences with SurePoint!
What Our Community is Saying
- “Billing has become very streamlined. I’m able to do my job much faster and much more efficiently. I use less paper than before and the system updates automatically which helps a lot when it comes to figures that the billing professionals need on the fly.”
- "The software has everything you can think of in it. It's extremely easy to navigate from Accounts Payable to GL. The attorneys at my firm really enjoy how user-friendly it is for them to enter their time and do their billing online from anywhere. The accountants and IT personnel at Coyote Analytics know their stuff, and it's hard to stump them on anything. They're always available promptly with answers.”
- "We went remote for 3 months and we would have been dead in the water if we hadn’t converted to LMS the year prior."
- "Coyote Analytics has a very useful dashboard feature that allows attorneys real-time access to billing data which frees up our billing team to work on other billing and financial tasks. Their paperless billing feature (bill editor) has been a game changer for us, and we also like the Compliance Rules which help with LEDES billing compliance.”
- "One of the biggest things for us was moving to the cloud. I can be anywhere with internet and get on LMS."
- "I am able to use Coyote Analytics reports to pull out even more info than is on the printed report and use pivot tables in Excel to create just the report that I need and the way I want to see it. They have been very helpful in creating custom reports that I need as well. My overall experience with Coyote Analytics has been great."
- "Daily time tracking is crucial to the success of the firm and for us as management to be able to make sound decisions. Since transitioning to working remote, we jumped from 50 percent to 95 percent."
- “The flexibility has saved people time. Attorneys love to enter time from their couch at night or on a plane.”
- “The timekeepers in our firm like having several options as to how they can enter their time. Staff like the ability to attach an electronic document to a record within Coyote Analytics, such as an agreement to a matter record, a Form W-9 to a vendor record, or a bank wire notice to a receipts record.”
- “Workflow for me has improved operations 100%. The system is so much more user friendly and much more efficient. I find that when we email invoices it is just a click of a button."
- “We’re cloud-hosted so when Covid happened, we were able to easily work remotely this whole time! Also, excellent support all the way from the implementation team to the help desk! Everybody has been very friendly and very helpful. No questions are too small, and they work to get it fixed, whatever it is and however long it takes. Usually everything is very easy and very fast.”
- The discounting is wonderful as well. LMS is able to calculate discounts correctly where previously it was all done manually.”
- “The software was clearly written by folks familiar with working in a law firm environment. Both from admin/management level to practicing attorneys to everyday support staff. Ease of functionality combined with extensibility to Outlook and Excel make this a great platform for anyone needing to service their law firm's time, billing and financial functions.”
- “Our ability to report is spot on. Our financial information is spot on. Less time to generate our bills, less time to do time entry, less time for month end. Less time to do conflict and conflict report at the end of the day.”
- “We used to do everything by paper. The problem was that paper gets lost. Using a workflow is so easy and the margin of error is so slim. It really helps our business run so much more smoothly.”
Blogs
The SurePoint Community works with our team to share their best practices and insights for using technology to improve the operations of their firm. Find some of those blogs below and sign up for The Constellation, SurePoint's monthly newsletter to stay up-to-date on the latest SurePoint news.
Webinar: Insights on Transitioning a Law Firm to Remote Work Featuring Paul Walker, Controller, at Snow Christensen & Martineau
Why Coyote Analytics?
Why do law firms choose to rely on Coyote Analytics?
Coyote Analytics Support?
Why do members of our community value about SurePoint's support?
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